Business IT

This interactive four-day SDM qualification course is designed for existing and aspiring service desk managers and supervisors who wish to develop their understanding of service desk management best practice and how to run an effective support operation. The training will provide a thorough grounding in the skills required to lead, motivate and manage a service desk team. The complete service desk management toolkit covering strategy, leadership, employee development, relationship building, service improvement, ITSM processes, performance measurement, finance and tools and technologies will also be provided as part of the course. Candidates will achieve an internationally recognised SDM qualification from APMG International and the ability to master the key areas of service desk management with SDI’s SDM qualification course and lead your team to lasting success. This course is provided in partnership with Sapience Consulting Pte. Ltd.

The SDA qualification course is for front-line IT service and support analysts with some experience in a first-line or second-line service desk environment. This course is perfect for analysts looking to grow in their role and gain a recognized qualification in their profession. This course will help them to develop practical skills whilst earning a certificate that endorses their commitment and knowledge. Covering three days of learning, plus the qualification exam at the end of the course, analysts will fully explore the modules covered in SDI’s professional standard for Service Desk Analysts and will equip all Service Desk Analysts the essential skills and knowledge needed for delivering customer service and support excellence.

PRINCE2® (PRojects IN Controlled Environments) is a structured process-based approach for project management providing an easily tailored and scalable method for managing all types of projects. The method is the de-facto standard for project management in the UK and is practised worldwide. In addition, PRINCE2 provides business-case driven project management, excellent governance control and ready to use templates. PRINCE2 can be trusted to provide practical, authoritative and relevant guidance to anyone managing a project in today’s environment. The PRINCE2 Foundation and Practitioner course is a 5-day combined offering intended for delegates to sit for both the Foundation (Day 3) and Practitioner examination (Day 5). This course provides a platform and forum for the practice and internalization of the concepts and methods within the syllabus plus an exam-focused guidance to enable delegates to confidently approach the PRINCE2 Practitioner examination. At the end of this course, you will have sufficient understanding of how to apply and tailor the method in a range of different project environments and scenarios. Participants are eligible to claim 35 PMI PDUs upon attending this course.

PRINCE2® Practitioner - PRINCE2® (PRojects IN Controlled Environments) is a structured process-based approach for project management providing an easily tailored and scalable method for managing all types of projects. The method is the de-facto standard for project management in the UK and is practiced worldwide. In addition, PRINCE2 provides business-case driven project management, excellent governance control and ready to use templates. PRINCE2 can be trusted to provide practical, authoritative and relevant guidance to anyone managing a project in today’s environment. The PRINCE2 Practitioner course is a 2-day course intended for delegates to sit for the Practitioner examination on Day 2. This course provides a platform and forum for the practice and internalization of the concepts and methods within the syllabus plus an exam focused guidance to enable delegates to confidently approach the PRINCE2 Practitioner examination. At the end of this course, you will have sufficient understanding of how to apply and tailor the method in a range of different project environments and scenarios. Participants are eligible to claim 14 PMI PDUs upon attending this course.

PRINCE2 Foundation - PRINCE2® (Projects IN Controlled Environments) is a process-based approach for project management providing an easily tailored and scalable method for the management of all types of projects. The method is the de-facto standard for project management in the UK and is practiced worldwide. In addition, PRINCE2 provides business case driven project management, excellent governance control and ready to use templates. The Foundation course is a 3-day course with 1 hour closed book multiple choice examination on the third day. Participants are eligible to claim 21 PMI PDUs upon attending this course.  

lSO/IEC 20000 is the international standard for IT service management (ITSM). It defines the requirements for and provides details of the IT service management system (SMS) needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with the standard. This 2 day course is primarily aimed at practising lT third—party auditors of any level who require an orientation in ITSM in general and in ISO/IEC 20000 SMS in particular Internal auditors working in an organization which is implementing or already has ISO/IEC 20000 certification will also find this course useful to improve not only their understanding of the subject but also the application of ISO/IEC 20000 within their organisation. The training is delivered in a way that includes sufficient generic ITSM content to allow ISO/IEC 20000 to be understood in the context of how the standard operates in a typical IT service provider organization.

lSO/IEC 20000 is the international standard for IT service management (ITSM). It defines the requirements for and provides details of the IT service management system (SMS) needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with the standard. This 2 day course is primarily aimed at anyone who requires an understanding in ITSM in general and in lSO/IEC 20000 SMS. In particular IT professionals an working in an organization which is implementing or already has lSO/IEC 20000 certification will also find this course useful to improve not only their understanding of the subject but also the application of lSO/IEC 20000 within their organization. The training is delivered in a way that includes sufficient generic ITSM content to allow lSO/IEC 20000 to be understood in the context of how the standard operates in a typical IT service provider organization.

ISO/IEC 20000 is the international standard for IT service management. It defines the requirements for and provides details of the IT SMS needed to deliver managed services of an acceptable quality, together with guidance on how to demonstrate conformity with the standard. This course is a three-day classroom training relevant for professionals who are involved in establishing the IT SMS. This course is designed for IT professionals, consultants who play a role in the ISO/IEC 20000 implementation or in providing support around ISO/IEC 20000 certification. Practical examples and case studies are used to guide you through the implementation route and prepare you to conduct a ISO/IEC 20000 assessment or audit. At the end of the three-day classroom training the APMG certification exam can be taken. This training does not cover audit techniques or the issues involved in preparing an organization for an audit.

This course is a two-day classroom training relevant for professionals who play a role in establishing the ISO/IEC 27000 standard. This course is designed for IT professionals, consultants who play a role in the ISO/IEC 27000 implementation or in providing support around ISO/IEC 27000 certification. Practical examples and case studies are used to guide you through the implementation route and prepare you to conduct a ISO/IEC 27000 assessment or audit. At the end of the two-day classroom training the APMG certification exam can be taken. This training does not cover audit techniques or the issues involved in preparing an organization for an audit.

As both consumers and organizations are facing an increasing number of threats and attacks against their personal and financial data, information security has become more and more important for all the organizations regardless of their size and complexity. Also, both consumers and legislators are expecting additional protection of information from the organizations they deal with. The need for information security is greater than ever and is expected to constantly increase. The principal competencies and knowledge skills needed by the market are the ability to proficiently plan and perform audits compliant with the certification process of the ISO/IEC 27001:2013 standard, to master and manage the audit techniques, (or be part of) audit teams and audit programs. This 5 day instructor led classroom training will equip participants a thorough understanding of the requirements of the ISO/IEC27001:2013 standard and how an organization should go about complying with the requirements of the standard. This training will also equip auditors with the knowledge and competency needed to perform an audit for a information security management system.

ISO/IEC 27001 (ISO 27001) is an international standard for Information Security management. It provides a model to establish, implement, maintain and continually improve a risk-managed Information Security Management System (ISMS). The standard forms the basis for effective management of sensitive, confidential information and for the application of information security controls.

This digital workshop is essential for any business who seeks to optimize your digital presence and gain maximum online revenue opportunities. The workshop will introduce you to fundamental key digital marketing specialisms such as Paid Per Click (PPC) marketing and Search Engine Optimization(SEO) and social media marketing The program is developed in collaboration with the industry and consultation from digital industry experts(Global Industry Advisory Council) to design and develop standards that define the digital e-commerce skills and capabilities required of today’s professionals. The program deliver best current practice, theory and applied skills in digital, and are recognized and respected across all industry sectors. Attending the workshop, will ensure you have the essential skills and knowledge needed to excel as a digital e-commerce specialist. Through a series of comprehensive, structured modules you will know how to integrate key digital e-commerce tactics and practices into your digital marketing techniques and measure and iterate the success of your overall digital marketing plans. This course is provided in partnership with Sapience Consulting Pte. Ltd

As traditional selling methods are no longer enough to sustain success; digital tools and techniques are now an essential component of any efficient selling strategy, and are revolutionizing sales and prospecting. We know this huge shift can pose challenges for any sales and business development roles and for organizations who are seeking effective ways to generate leads and prospects for new customers. That’s why we have designed a professional sales certification that can make a difference - a program that is Industry aligned. Our program can help you stand out from the crowd and to highlight your digital sales prospecting and conversion capabilities to boost your credibility and transform you as a digital sales specialist. The program is designed in collaboration with digital industry experts (Global Industry Advisory Council) to design and develop standards that define the digital skills and capabilities required of today’s professionals. The program delivers best current practice, theory and applied skills in digital, and are recognized and respected across all industry sectors. Gaining certification as a Certified Digital Social & Sales Professional, will ensure you have the essential skills and knowledge needed to excel as a digital sales specialist. Through a series of comprehensive, structured modules you will know how to integrate key digital tactics and practices into your sales techniques and measure and iterate the success of your digital sales strategy. This course is provided in partnership with Sapience Consulting Pte. Ltd.

The Specialist Certificate in Strategy and Planning allows you to gain essential skills and specialized knowledge needed to excel as a digital strategy and planning professional. Effective strategy and planning are foundation stones to digital marketing. A measured and well- considered strategy along with a coherent plan for your organizations can dramatically reduce spend and increase value from your marketing. The program is designed in collaboration digital industry experts (Global Industry Advisory Council) to design and develop standards that define the digital skills and capabilities required of today’s professionals. The program deliver best current practice, theory and applied skills in digital, and are recognized and respected across all industry sectors. Gaining a certification as a Certified Digital Marketing Specialist in Strategy and Planning , will ensure you have the essential skills and knowledge needed to excel as a digital strategist. Through a series of comprehensive, structured modules you will know how to to consolidate the essential skills necessary to create well-measured digital strategies that convert. This course is provided in partnership with Sapience Consulting Pte. Ltd.

The Specialist Certificate in Social Media Marketing allows you to clue in and understand what makes 2.4billion social media users tick on a regular basis. You will gain mastery of how to use social media channels to distribute shareable content, create engaging conversation and drive qualified and profitable traffic that is essential for business success. Learn the latest techniques for content creation and outreach across all of the core social networks, giving you practical knowledge of how to create best practice paid and organic social media campaigns that foster trust and increase sales. The program is designed in collaboration with digital industry experts (Global Industry Advisory Council) to design and develop standards that define the digital skills and capabilities required of today’s professionals. The program delivers best current practice, theory and applied skills in digital, and are recognized and respected across all industry sectors. Gaining certification as a Certified Digital Marketing Specialist in Social will ensure you have the essential skills and knowledge needed to excel as a social media expert. Through a series of comprehensive, structured modules you will know how to integrate key digital tactics and practices into your social media creation and curation techniques and measure and iterate the success of your social strategy. This course is provided in partnership with Sapience Consulting Pte. Ltd.

Whether you're a complete beginner, business owner or marketing professional looking to upskill, this digital marketing program is perfect for you. The Professional Diploma in Digital Marketing will introduce you to the key digital marketing specialisms,from mobile and social media to email, Paid Per Click (PPC) marketing and Search Engine Optimisation (SEO). The program is designed in collaboration with digital industry experts (Global Industry Advisory Council) to design and develop standards that define the digital skills and capabilities required of today’s professionals. The program deliver best current practice,theory and applied skills in digital, and are recognized and respected across all industry sectors. Gaining a certification as a Certified Digital Marketing Professional, will ensure you have the essential skills and knowledge needed to excel as a digital professional. Through a series of comprehensive, structured modules you will know how to integrate key digital tactics and practices into your marketing techniques and measure and iterate the success of your digital marketing strategy. This course is provided in partnership with Sapience Consulting Pte. Ltd.