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AUCCE2 - Administering Cisco Unified Contact Center Enterprise v2.0, Part 2

AUCCE2 - Administering Cisco Unified Contact Center Enterprise v2.0, Part 2

AUCCE2 - Administering Cisco Unified Contact Center Enterprise v2.0, Part 2

Overview

Duration: 5.0 days

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality

Objectives

Upon completion of this course, you will be able to:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.

Content

Module 1: Cisco Unified Contact Center Enterprise v10 Foundations

  • Lesson 1-1: Introducing UCCE
  • Lesson 1-2: Unified CCE Architecture and Components
  • Lesson 1-3: UCCE Terms, Routing and Additional Components
  • Lesson 1-4: Accessing UCCE Tools

Module 2: CCE Configuration and Scripting Review

  • Lesson 2-1: Configuration Manager and Script Editor Review
  • Lesson 2-2: CTI Review
  • Lesson 2-3: Agent Skill Review
  • Lesson 1: Configuration Manager and Script Editor Review
  • Lesson 2-4: Microapps and Media File Review
  • Lesson 2-5: Precision Routing Review
  • Lesson 2-6: Transfers and RONA Review
  • Lesson 2-7: Mobile Agents

Module 3: Implementing Business Rules

  • Lesson 3-1: Advanced Scripting and Routing
  • Lesson 3-2: ICM Scripting Variables, Expressions, Formulas and Functions
  • Lesson 3-3: Creating an Administrative Script for Time of Day Routing
  • Lesson 3-4: Creating Feature Control Sets and Users
  • Lesson 3-5: Silent Monitoring and Recording

Module 4: CCE VXML Solution

  • Lesson 4-1: Basic VXML Functionality
  • Lesson 4-2: Installing and Configuring VXML Solution
  • Lesson 4-3: Basic VXML SQL Database Lookup
  • Lesson 4-4: Exploring Courtesy Callback
  • Lesson 4-5: Agent Greeting

Module 5: UCCE Outbound Option

  • Lesson 5-1: Outbound Option
  • Lesson 5-2: Configuring Outbound Option for Agent and IVR Campaigns

Module 6: CCE Support Considerations

  • Lesson 6-1: Supporting UCCE
  • Lesson 6-2: Diagnostic Framework Suite
  • Lesson 6-3: UCCE Support
  • Lesson 6-4: Tracking an Agent Call Through the Database

Lab Details

  • Lab 1-1: Overview of the AUCCE2 Lab Environment
  • Lab 1-2: Explore Voice Gateway
  • Lab 1-3: Explore CVP and ICM Servers
  • Lab 2-1: Administering ICM Dialed Numbers and Call Types
  • Lab 2-2: Media Files and Variables in ICM Scripts
  • Lab 2-3: Basic IVR Scripting with MicroApps
  • Lab 2-4: Configure ICM for Agent and Skill Group Functionality
  • Lab 2-5: Configure UCM for Agent Functionality
  • Lab 2-6: Install CTIOS Agent Desktop (optional)
  • Lab 2-8: Configuring Precision Routing
  • Lab 2-9: RONA
  • Lab 2-10: CTI Route Points for UCCE Calls and Transfers
  • Lab 2-11: Configure Agent Transfers via Dialed Number Plan
  • Lab 2-12: Configure Calls Using SIP with Proxy (3XY2)
  • Lab 3-1: Administrative Scripts
  • Lab 3-2: Feature Control Sets and Users
  • Lab 4-1: VXML Server Configuration and Call Studio Installation
  • Lab 4-2: Create and Deploy a Cisco Unified Call Studio Project
  • Lab 4-3: Integrate VXML Applications with ICM Script
  • Lab 4-4: SQL DB Lookup Functionality for VXML
  • Lab 4-5: Courtesy Callback (CCB)
  • Lab 4-6: Agent Greeting
  • Lab 5-1: Basic Outbound Agent Campaign (SIP Dialer)
  • Lab 6-2: Track a call thru RCD/TCD Records
  • Lab 6-3: Instructor Break/Fix

Audience

N/A

Prerequisites

It is recommended, but not required, to have the following skills and knowledge before attending this course:

  • Attendance of AUCCE Part 1 or equivalent real world experience is a requirement to attend this course.
  • Working knowledge of Unified Communications Manager and Voice Gateways would be very helpful.

Certification

This course is part of the following Certifications:

  • Voice / UC
  • Cisco Unified Contact Center Enterprise Specialist

Lịch khai giảng

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The Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT) v1.0 certification & training course prepares you to develop Internet of Things (IoT) applications for Cisco® IoT edge compute and network architecture. Through a combination of lessons and hands-on experience, you will learn to implement and deploy Cisco IOx applications using Cisco Field Network Director and Cisco Kinetic. This course covers designing, deploying, and troubleshooting edge applications, and understanding the use of management tools, so you can control your industrial network and connected devices at scale.
5.0 ngày

DEVASC - Developing Applications and Automating Workflows using Cisco Platforms (DEVASC) v1.0

The Developing Applications and Automating Workflows Using Cisco Platforms (DEVASC) v1.0 course helps you prepare for Cisco® DevNet Associate certification and for associate-level network automation engineer roles. You will learn how to implement basic network applications using Cisco platforms as a base, and how to implement automation workflows across network, security, collaboration, and computing infrastructure. The course gives you hands-on experience solving real world problems using Cisco Application Programming Interfaces (APIs) and modern development tools.
5.0 ngày

SPAUI - Implementing Automation for Cisco Service Provider Solutions v1.0

The Implementing Cisco Service Provider Automation Solutions (SPAUI) v1.0 course prepares you to implement and support automation solutions in Service Provider network infrastructure, using network programmability principles, protocols, tools, and mechanisms. Through a combination of lessons and hands-on labs, you will learn to deploy, configure, monitor, and operate Service Provider network environments using modern data models. These models allow you to represent operational data and new network management protocols in order to administer hundreds or thousands of devices in a single operation, replacing traditional, time-consuming, error prone, device-by-device command line interface (CLI) management.
3.0 ngày

SAUI - Implementing Automation for Cisco Security Solutions v1.0

The Implementing Automation for Cisco Security Solutions (SAUI) v1.0 certification & training  course teaches you how to design advanced automated security solutions for your network. Through a combination of lessons and hands-on labs, you will master the use of modern programming concepts, RESTful application program interfaces (APIs), data models, protocols, firewalls, web, Domain Name System (DNS), cloud, email security, and Cisco® Identity Services Engine (ISE) to strengthen cybersecurity for your web services, network, and devices. You will learn to work within the following platforms: Cisco Firepower® Management Center, Cisco Firepower Threat Defense, Cisco ISE, Cisco pxGrid, Cisco Stealthwatch® Enterprise, Cisco Stealthwatch Cloud, Cisco Umbrella®, Cisco Advanced Malware Protection (AMP), Cisco Threat grid, and Cisco Security Management Appliances. This course will teach you when to use the API for each Cisco security solution to drive network efficiency and reduce complexity.
3.0 ngày

ENAUI - Implementing Automation for Cisco Enterprise Solutions v1.2

This certification & training course teaches you how to implement Cisco Enterprise automated solutions, including programming concepts, orchestration, telemetry, and automation tools. This course highlights the tools and the benefits of leveraging programmability and automation in the Cisco-powered Enterprise Campus and WAN. You will also examine platforms including IOS XE software for device-centric automation, Cisco DNA Center for the intent-based enterprise network, Cisco Software-Defined WAN, and Cisco Meraki. Their current ecosystem of APIs, software development toolkits, and relevant workflows are studied in detail together with open industry standards, tools, and APIs, such as Python, Ansible, Git, JSON/YAML, NETCONF/RESTCONF, and YANG. This course also earns you 24 Continuing Education (CE) credits towards recertification.
3.0 ngày

DEVOPS - Implementing DevOps Solutions and Practices Using Cisco Platforms v1.0

The Implementing DevOps Solutions and Practices Using Cisco Platforms (DEVOPS) v1.0 course teaches you how to automate application deployment, enable automated configuration, enhance management, and improve scalability of cloud microservices and infrastructure processes on Cisco® platforms. You will also learn how to integrate Docker and Kubernetes to create advanced capabilities and flexibility in application deployment.
5.0 ngày

DCNXA - Implementing Cisco Nexus 9000 Switches in NX-OS Mode – Advanced v1.0

The Implementing Cisco Nexus 9000 Switches in NX-OS Mode – Advanced (DCNXA) v1.0 certification & training course provides advanced training in applying and managing the Cisco Nexus® 9000 Series Switches in NX-OS mode. The Cisco® NX-OS platform deploys Virtual Extensible LAN (VXLAN) and Ethernet VPN (EVPN) using Cisco Data Center Network Manager (DCNM), implements Multi-Site VXLAN EVPN, and integrates L4-L7 services into the fabric providing external connectivity, utilizing advanced tenant features. You will also learn how to implement Cisco NX-OS Enhanced Policy-Based Redirect (ePBR) and Intelligent Traffic Director (ITD) features.
4.0 ngày

DCNX - Implementing Cisco NX-OS Switches and Fabrics in the Data Center v1.0

The Implementing Cisco NX-OS Switches and Fabrics in the Data Center (DCNX) v1.0 certification & training course gives you a detailed understanding of the Cisco® Nexus switch platform and teach you how to install, configure, and manage Cisco Nexus® switch platforms in a scalable, highly available environment. Through a combination of lectures and hands-on labs, you will learn how to describe various aspects of the Cisco Nexus product families and platforms, including implementation, management, security, programmability and storage. Additionally, you will learn how to configure device aliases and zoning, Fibre Channel over Ethernet (FCoE), and N-Port Identifier Virtualization (NPIV), and N-Port Virtualization (NPV) modes.
5.0 ngày

DCACIA - Implementing Cisco Application Centric Infrastructure–Advanced v1.0

The Implementing Cisco Application Centric Infrastructure–Advanced (DCACIA) v1.0 certification & training course shows you how to integrate the capabilities of the Cisco® Nexus® 9000 Series Switches in Cisco Application Centric Infrastructure (Cisco ACI®) mode. You will learn how to configure and manage Cisco Nexus 9000 Series Switches in ACI mode providing enhanced management and policy framework, along with the protocols used in the underlying fabric. The course also covers how to use Cisco ACI as a policy-driven solution that integrates software and hardware, and how to implement Cisco ACI Multi-Pod and Multi-Site deployments. You will gain hands-on practice implementing advanced ACI capabilities such as Rogue Endpoint Feature, Transit Routing, VRF Route Leaking, Contracts and Zoning Rules, Policy Based Redirect to Layer 4–7 Service Node, Multi-Pod Fabric and Cisco ACI®Multi-Site Orchestrator.
5.0 ngày

DCIHX - Implementing Cisco HyperFlex 1.3

The Implementing Cisco HyperFlex (DCIHX) v1.3 course shows you how to deploy and use the Cisco® HyperFlex™ data platform to support multicloud workloads. You will become familiar with HyperFlex components and learn how to install, design, manage, and troubleshoot Cisco HyperFlex to support highly scalable and resilient multicloud implementations. You will also gain hands-on experience focused on installation, management, maintenance, and native replication, and you will explore cluster technologies as well as Cisco Intersight.
4.0 ngày

DCIUCS - Introducing Cisco Unified Computing System v1.0

The Introducing Cisco Unified Computing System (DCIUCS) v1.0 is an introductory course that shows you how to deploy, secure, operate, and maintain the Cisco Unified Computing system (Cisco UCS®) B-Series blade servers, Cisco UCS C-Series and S-Series rack servers, and Cisco HyperFlex™ product family for use in data centers. You will gain hands-on practice on basic Cisco UCS server configuration, performing backup and restore activities, and more.
2.0 ngày

DCAUI - Implementing Automation for Cisco Data Center Solutions v1.1

The Implementing Automation for Cisco Data Center Solutions (DCAUI) v1.1 course teaches you how to implement Cisco® Data Center automated solutions including programming concepts, orchestration, and automation tools. Through a combination of lessons and hands-on practice, you will manage the tools and learn the benefits of programmability and automation in the Cisco-powered Data Center. You will examine Cisco Application Centric Infrastructure (Cisco ACI®), Software-Defined Networking (SDN) for data center and cloud networks, Cisco Nexus® (Cisco NX-OS) platforms for device-centric automation, and Cisco Unified Computing System (Cisco UCS®) for Data Center compute. You will study their current ecosystem of Application Programming Interfaces (APIs), software development toolkits, and relevant workflows along with open industry standards, tools, and APIs, such as Python, Ansible, Git, JavaScript Object Notation (JSON), Yaml Ain't Markup Language (YAML), Network Configuration Protocol (NETCONF), Representational State Transfer Configuration Protocol (RESTCONF), and Yet Another Generation (YANG).
3.0 ngày

DCCUCS - Configuring Cisco Unified Computing System v1.0

The Configuring Cisco Unified Computing System (DCCUCS) v1.0 certification & training course shows you how to deploy, secure, operate, and maintain Cisco Unified Computing System™ (Cisco UCS®) B-series blade servers, Cisco UCS C-Series, and S-Series rack servers for use in data centers. You will learn how to implement management and orchestration software for Cisco UCS. You will gain hands-on practice: configuring key features of Cisco UCS, Cisco UCS Director, and Cisco UCS Manager; implementing UCS management software including Cisco UCS Manager and Cisco Intersight™ and more.
3.0 ngày

UCSDACI - Designing and Deploying Cisco UCS Director with ACI v6.6

The Designing and Deploying Cisco UCS Director with ACI (UCSDACI) v6.6 certification & training course shows you how to use Cisco UCS® Director software to manage physical and virtual infrastructure elements, including Cisco Application Centric Infrastructure (Cisco ACI™). You will learn to use orchestration and automation functions of Cisco UCS Director to effectively manage infrastructure and automate IT processes. The course offers hands-on experience installing and configuring Cisco UCS Director software. You will also learn about features such as bare-metal provisioning; compute, network, and storage management; orchestration, including Application Policy Infrastructure Controller (APIC); Cisco UCS Director custom tasks, and more.
1.0 ngày

DCMDSO - Cisco MDS9000 Series Switches Overview v1.5

The Cisco MDS 9000 Series Switches Overview (DCMDSO) v1.5 course gives you a technical overview of how Cisco Multilayer Director Switch (MDS) 9000 Series, can be used to build highly available and scalable storage networks with advanced security and unified management. The course is for technical decision makers and IT professionals who architect, implement, and manage data center Storage Area Network (SAN) environments. In this course, you’ll learn about key capabilities of the MDS 9000 Series, including platforms, architecture, software, management, and key features that contribute to performance, high availability, flexibility, and operational simplicity of storage environments
1.0 ngày

DCID - Designing Cisco Data Center Infrastructure v7.0

The Designing Cisco Data Center Infrastructure (DCID) v7.0 certification & training course helps you master design and deployment options focused on Cisco® data center solutions and technologies across network, compute, virtualization, storage area networks, automation, and security. You will learn design practices for the Cisco Unified Computing System™ (Cisco UCS®) solution based on Cisco UCS B-Series and C-Series servers, Cisco UCS Manager, and Cisco Unified Fabric. You will also gain design experience with network management technologies including Cisco UCS Manager, Cisco Data Center Network Manager (DCNM), and Cisco UCS Director. You can expect theoretical content as well as design-oriented case studies in the form of activities.
5.0 ngày

DCIT - Troubleshooting Cisco Data Center Infrastructure v7.0

The Troubleshooting Cisco Data Center Infrastructure (DCIT) v7.0 certification & training course shows you how to troubleshoot LAN, SAN, Cisco Data Center Unified Fabric, Cisco Unified Computing System (UCS), and Cisco Application-Centric Infrastructure (ACI). You will learn methodologies and tools to identify issues that may occur in data center network architecture. You will get extensive hands-on practice troubleshooting installation, configuration and interconnectivity issues on Cisco MDS switches, Cisco Nexus switches, Cisco Fabric Extenders (FEXs), Cisco UCS, Cisco ACI, and more.
5.0 ngày

VSIMP - Implementing the VersaStack Solution v1.0

Implementing the VersaStackTM Solution is a 3-day instructor led and e-learning, hands-on course focused on 80% lab activities and 20% direct instruction for field engineers. This course enables engineers to deploy and support a VersaStack system using methods and procedures defined in the Cisco Validated Design. Infrastructure covered includes Cisco Nexus 9000 switches, Cisco MDS switches, Cisco UCS, VMware, Cisco UCS Director Virtual Machine, and IBM Storwize Storage System.
3.0 ngày

UCSDF - Cisco UCS Director Foundation v6.6

The Cisco UCS Director Foundation (UCSDF) v6.6 certification & training course helps you understand concepts, architecture, and deployment use cases for Cisco UCS® Director. You will gain hands-on experience in deploying basic Cisco UCS Director solutions. You will also practice using core features that most implementations require, such as services design, using the self-service portal for provisioning services, creating workflows that enable cloud automation and standardize IT services, and more.
3.0 ngày

DCFNDU - Understanding Cisco Data Center Foundations v1.1

The Understanding Cisco Data Center Foundations (DCFNDU) v1.1 course helps you prepare for entry-level data center roles. In this course, you will learn the foundational knowledge and skills you need to configure Cisco® data center technologies including networking, virtualization, storage area networking, and unified computing. You will get an introduction to Cisco Application Centric Infrastructure (Cisco ACI), automation and cloud computing. You will get hands-on experience with configuring features on Cisco Nexus Operating System (Cisco NX-OS) and Cisco Unified Computing System (Cisco UCS). This course does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for several CCNP and other professional-level data center courses and exams.
5.0 ngày

DCCOR - Implementing and Operating Cisco Data Center Core Technologies v1.1

The Implementing and Operating Cisco Data Center Core Technologies (DCCOR) v1.1 course helps you prepare for the Cisco® CCNP® Data Center and CCIE® Data Center certifications for advanced-level data center roles. In this course, you will master the skills and technologies you need to implement data center compute, LAN and SAN infrastructure. You will also learn the essentials of automation and security in data centers. You will gain hands-on experience deploying, securing, operating, and maintaining Cisco data center infrastructure including: Cisco MDS Switches and Cisco Nexus Switches; Cisco Unified Computing System™ (Cisco UCS®) B-Series Blade Servers, and Cisco UCS C-Series Rack Servers. This course also earns you 64 Continuing Education (CE) credits towards recertification.
5.0 ngày

DCACI - Implementing Cisco Application Centric Infrastructure v1.1

The Implementing Cisco Application Centric Infrastructure (DCACI) v1.1 course shows you how to deploy and manage the Cisco® Nexus® 9000 Series Switches in Cisco Application Centric Infrastructure (Cisco ACI®) mode. You will learn how to configure and manage Cisco Nexus 9000 Series Switches in ACI mode, how to connect the Cisco ACI fabric to external networks and services, and the fundamentals of Virtual Machine Manager (VMM) integration. You will gain hands-on practice implementing key capabilities such as fabric discovery, policies, connectivity, VMM integration, and more.
5.0 ngày

CBRCOR - Performing CyberOps Using Cisco Security Technologies v1.0

The Performing CyberOps Using Cisco Security Technologies (CBRCOR) v1.0 course covers cybersecurity operations fundamentals, methods, and automation. The knowledge you gain in this course will prepare you for the role of Information Security Analyst on a Security Operations Center (SOC) team. In this certification & training course you will learn foundational concepts and their application in real-world scenarios, and how to leverage playbooks in formulating an Incident Response (IR). The course shows you how to use automation for security using cloud platforms and a SecDevOps methodology. You will learn the techniques for detecting cyberattacks, analyzing threats, and making appropriate recommendations to improve cybersecurity. This course also earns you 30 Continuing Education (CE) credits towards recertification.
5.0 ngày

CBROPS - Understanding Cisco Cybersecurity Operations Fundamentals v1.0

This certification & training course teaches you security concepts, common network and application operations and attacks, and the types of data needed to investigate security incidents. This course teaches you how to monitor alerts and breaches, and how to understand and follow established procedures for response to alerts converted to incidents. Through a combination of lecture, hands-on labs, and self-study, you will learn the essential skills, concepts, and technologies to be a contributing member of a cybersecurity operations center (SOC) including understanding the IT infrastructure, operations, and vulnerabilities. This course helps you prepare for the Cisco Certified CyberOps Associate certification and the role of a Junior or Entry-level cybersecurity operations analyst in a SOC.
5.0 ngày

UCCXD - Deploying Cisco Unified Contact Center Express v6.0

This course is designed for systems engineers who will be responsible for deploying the Cisco Unified Contact Center Express (Unified CCX) and Cisco Unified IP Interactive Voice Response (Unified IP IVR) products.
5.0 ngày

AUCCE1 - Administering Cisco Unified Contact Center Enterprise v2.0, Part 1

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led certification & training course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution
5.0 ngày

DUCCE - Deploying Cisco Unified Contact Center Enterprise v2.0

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course presented by training partners. The course allows learners to deploy the Unified CCE v10.0 solution including installation, deploying HA and using troubleshooting tools to identify issues with inbound and outbound Contact Center functionality. This course is intended for those installing the Unified CCE solution, or those providing Level 3 solution support. This course also serves as a foundation for the two corresponding UCCE Administration courses, but is not a prerequisite. Students will learn enough about CCE scripting in this course to ensure system functionality only. A separate course exists for advanced scripting.
5.0 ngày

CLCNF - Implementing Cisco Collaboration Conferencing v1.0

The Implementing Cisco Collaboration Conferencing (CLCNF) v1.0 course focuses on Cisco® on-premises conferencing architecture and solutions. In this certification & training course you will gain knowledge and skills to design and implement common conferencing deployment scenarios of Cisco Meeting Server, its integration with call control features such as Cisco Unified Communications Manager and Cisco Expressway, and other Cisco collaboration conferencing devices.
5.0 ngày

CSAU - Introducing Automation for Cisco Solutions 1.1

The Introducing Automation for Cisco Solutions (CSAU) v1.1 course gives you a broad overview of network automation skills. Through a combination of lecture and hands-on labs, you will learn the fundamentals of automation such as working on model-driven programmability solutions with Representational State Transfer Configuration Protocol (RESTCONF) and Network Configuration Protocol (NETCONF) protocols. The course also covers data formats and types, including Extensible Markup Language (XML), JavaScript Object Notation (JSON), Yaml Ain’t Markup Language (YAML), and Yet Another Next Generation (YANG), and their value in network automation, along with DevOps tools such as Ansible and Git.
2.0 ngày

CLAUI - Implementing Automation for Cisco Collaboration Solutions v1.0

The Implementing Automation for Cisco Collaboration Solutions (CLAUI) v1.0 certification & training course teaches you how to implement Cisco® Collaboration automated, programmable solutions for voice, video, collaboration, and conferencing on-premises or in the cloud. Through a combination of lessons and hands-on labs, you will combine tools and processes to tackle communication challenges using key platforms including Cisco Unified Communications Manager, Cisco IP Phone Services, Cisco Unity® Connection, Cisco Finesse®, Cisco Collaboration Endpoints, Cisco Webex Teams™, and Cisco Webex® Meetings. You will also learn how to use Application Programming Interfaces (APIs) interfaces such as Representational State Transfer (REST) and Simple Object Access Protocol (SOAP), parsing data in Extensible Markup Language (XML) and JavaScript Object Notation (JSON) formats, and leverage frameworks such as Python.
3.0 ngày

CLCEI - Implementing Cisco Collaboration Cloud and Edge Solutions v1.0

The Implementing Cisco Collaboration Cloud and Edge Solutions (CLCEI) v1.0 certification & training course provides you with knowledge about Cisco® Expressway Series solutions enabling business-to-business (B2B) calls, Cisco Mobile, remote access, authentication options, and additional Cisco Expressway Series features. Though a combination of lessons and hands-on labs, you will learn how to leverage collaborative technology to access secure, collaborative work supports including video, voice, content, and remote workloads.
5.0 ngày

CLACCM - Implementing Cisco Advanced Call Control and Mobility Services v1.0

The Implementing Cisco Advanced Call Control and Mobility Services (CLACCM) v1.0 certification & training course covers advanced call control and mobility services. You will learn how to use Cisco® Unified Communications Manager features to consolidate your communications infrastructure into a scalable, portable, and secure collaboration solution.
5.0 ngày

CLICA - Implementing Cisco Collaboration Applications v1.0

The Implementing Cisco Collaboration Applications (CLICA) v1.0 certification & training course shows you how to implement Single Sign-On (SSO), Cisco Unified IM and Presence, Cisco Unity Connection, and Cisco Unity Express. You will learn how to streamline communication procedures, strengthen compliance measures, and enhance your communication systems and devices. This course also earns you 40 Continuing Education (CE) credits towards recertification.
5.0 ngày

CLCOR - Implementing and Operating Cisco Collaboration Core Technologies v1.1

This certification & Training course Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) v1.1 course helps you prepare for advanced-level roles focused on implementation and operation of Cisco collaboration solutions. You will gain the knowledge and skills needed to implement and deploy core collaboration and networking technologies, including infrastructure and design, protocols, codecs, and endpoints, Cisco Internetwork Operating System (IOS®) XE gateway and media resources, call control, Quality of Service (QoS), and additional Cisco collaboration applications.
5.0 ngày

CLFNDU - Understanding Cisco Collaboration Foundations v1.1

The Understanding Cisco Collaboration Foundations (CLFNDU) v1.1 course gives you the skills and knowledge needed to administer and support a simple, single-site Cisco® Unified Communications Manager (CM) solution with Session Initiation Protocol (SIP) gateway. The course covers initial parameters, management of devices including phones and video endpoints, management of users, and management of media resources, as well as Cisco Unified Communications solutions maintenance and troubleshooting tools. In addition, you will learn the basics of SIP dial plans including connectivity to Public Switched Telephone Network (PSTN) services, and how to use class-of-service capabilities. This course does not lead directly to a certification exam, but it does cover foundational knowledge that can help you prepare for several professional-level collaboration courses and exams:

ACUCM - Administering Cisco Unified Communications Manager v11.5

Administering Cisco Unified Communications Manager (ACUCM) provides you with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version
3.0 ngày

VII - Cisco Video Infrastructure Implementation v1.0

This certification & training course will provide you with the necessary knowledge and skills to implement a complete Cisco TelePresence solution, including TelePresence endpoints, integration of premise with cloud solutions, meeting solutions, and management software. It describes Cisco business TelePresence solutions and enables students to implement and troubleshoot basic and advanced TelePresence network solutions.
5.0 ngày

QOS - Implementing Cisco Quality of Service v2.5

Implementing Cisco Quality of Service (QoS) v2.5 provides learners with in-depth knowledge of quality of service (QoS) requirements; conceptual models such as Best-Effort, Integrated Services (IntServ), and Differentiated Services (DiffServ); and the implementation of QoS on Cisco IOS platforms. The curriculum covers the theory of QoS, design issues, and configuration of various QoS mechanisms to facilitate the creation of effective QoS administrative policies. Case studies and lab activities included in the course help learners apply the concepts that are mastered in individual modules to real-life scenarios. The course also gives learners design and usage rules for various advanced QoS features and for the integration of QoS with underlying Layer 2 QoS mechanisms, allowing the learners to design and implement efficient, optimal, and trouble-free multiservice networks.

UEIME - Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise v2.0

A complete technical installation, configuration and integration course for Cisco Unified EIM and WIM and Unified CCE. The course is for sales engineers, installers, consultants, application support staff and IT personnel who will be able to perform all aspects of the installation and maintenance of the Cisco Unified EIM and WIM applications.
5.0 ngày

DUIC - Deploying Cisco Unified Intelligence Center v1.1

The Deploying Cisco Unified Intelligence Center (DUIC) v1.1 course is a three-day instructor-led training (ILT) course. Cisco Unified Intelligence Center 8.0.4 is a comprehensive, end-to-end reporting solution, designed to make the task of creating reports and managing disparate data sources easier on the customer and, at the same time, to present a consistent user interface and a common tool to access varied data across multiple Cisco product families.
3.0 ngày

UCSEC - Implementing Cisco Unified Communications Security v1.0

Implementing Cisco Unified Communications Security (UCSEC) v1.0 is a new five-days ILT certification & training course that is designed to provide students with the necessary knowledge and skills to implement security features in a Cisco Unified Communications environment. Cisco Unified Communications support several features and mechanisms to secure voice signaling and communications and to mitigate attacks against Cisco Unified Communications networks. The Implementing Cisco Unified Communications Security (UCSEC) v1.0 course introduces security mechanisms and describes different implementation scenarios that increase the security level of Cisco Unified Communications networks.
5.0 ngày

SECCLD - Securing Cloud Deployments with Cisco Technologies v1.0

The Securing Cloud Deployments with Cisco Technologies (SECCLD) v1.0 certification & training course shows you how to implement Cisco® cloud security solutions to secure access to the cloud, workloads in the cloud, and software as a service (SaaS) user accounts, applications, and data. Through expert instruction and hands-on labs, you’ll learn a comprehensive set of skills and technologies including how to use key Cisco cloud security solutions; detect suspicious traffic flows, policy violations, and compromised devices; implement security controls for cloud environments, and implement cloud security management. This course covers usage of Cisco Cloudlock, Cisco Umbrella™, Cisco Cloud Email Security, Cisco Advanced Malware Protection (AMP) for Endpoints, Cisco Stealthwatch® Cloud and Enterprise, Cisco Firepower® NGFW (next-generation firewall), and more.
4.0 ngày

SECICC - Introducing Cisco Cloud Consumer Security v1.0

The Introducing Cisco Cloud Consumer Security (SECICC) v1.0 course gives you a technical overview of basic concepts and components of the cloud, and the Cisco® solutions used to provide comprehensive security of your cloud-based environment. In this primarily lecture-based course, you’ll learn the basics from a cloud consumer perspective including securing cloud and software as a service (SaaS) application environments. This introductory course provides insights on using Cisco Stealthwatch™ Cloud, Cisco CloudLock, Cisco Umbrella™ and more to protect the user when using cloud-based applications.
1.0 ngày

DDCMS15 - Deep Dive Cisco Meeting Server v1.5

This 3-days workshop provides an in depth understanding of Cisco Meeting Server solution. Participants will have opportunity to understand how Cisco meeting server address needs of modern work space with its features. Cisco Meeting Server helps ensure that everyone gets a consistent, familiar meeting experience, whether they’re joining a meeting using Cisco or third-party video endpoints, a Cisco Jabber client, Cisco Meeting App (native or via a Web RTC-compatible browser),or Skype for Business.
3.0 ngày

DCMDS - Configuring Cisco MDS 9000 Series Switches v3.6

The DCMDS course is part of Cisco Black Belt Academy Aligned Content. It belongs to the stages: Black Belt MDS Deployment Stage-2 and Black Belt Support Stage-2. The Configuring Cisco MDS 9000 Series Switches (DCMDS) v3.6 course teaches you to implement, manage, and troubleshoot Cisco® MDS 9000 Series Switches to build highly available, scalable storage networks. Through expert instruction and extensive hands-on practice, you will learn how to deploy and utilize capabilities such as Virtual Storage Area Networks (VSANs), Role-Based Access Control (RBAC), N-Port Virtualization (NPV) fabric security, zoning, automation with NX-API, Slow Drain Analysis, SAN analytics, Fibre Channel over TCP/IP (FCIP) tunnels, and more. You will learn how to configure and implement platform features and learn troubleshooting techniques pertaining to Fibre Channel (FC) domains, firmware upgrades, zones, and zone mergers. 
4.0 ngày

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