ACUCM - Administering Cisco Unified Communications Manager v11.5

ACUCM - Administering Cisco Unified Communications Manager v11.5

ACUCM - Administering Cisco Unified Communications Manager v11.5


Duration: 3.0 days

Administering Cisco Unified Communications Manager (ACUCM) provides you with an understanding of the Cisco Unified Communications Manager System. This course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves you forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communications Manager version

The course is geared to individuals that will be using and managing the system and performing administration for Level 1 and Level 2 support. Level 1 support is geared toward supporting phone users and making moves, adds, and changes to the desktop phone environment. Level 2 support is oriented to supporting changes in the organization, such as opening new office locations or relocating departments. The course does not cover issues of initial deployment, new cluster deployment or international deployments. Also, the course does not cover issues with the underlying network that involve routers, switches, or Cisco IOS software configuration. This course includes various lab exercises to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Therefore, the student will become familiar with all the various concepts through configuration of the elements in the lab environment.


Upon completing this course, you will be able to: 

  • Describe the Cisco Unified Communications Manager network, service, and features 
  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface 
  • Explain basic phone options and the use of BAT 
  • Explain the route plan and on-net/off-net calling 
  • Describe the various media resources, including conferencing and MOH 
  • Describe the basic phone features and use of hunt groups


Module 1: Introduction to IP Telephony 

The module describes how the Cisco Unified Communications Manager deploys in an IP telephony network. 

Lesson 1: Exploring IP Telephony 

  • Explain the differences between the traditional voice and the IP telephony networks 
  • Explain the role of the publisher and subscriber servers in the IP telephony network 
  • Distinguish between the various services that are provided on the servers 
  • Describe the intracluster communications between the servers 
  • Illustrate the scalability of a single cluster and the use of dedicated servers 
  • Describe the 1:1 and 2:1 clustering options for redundancy and high availability

Lesson 2: Describing Deployment Models 

  • Define the single-site deployment for a single cluster 
  • Define the single-site, colocated deployment for the Cisco Unified Communications Manager Business Edition 
  • Describe the centralized call-processing deployment for a single cluster with remote physical locations 
  • Explain the distributed call-processing deployment for multiple clusters with multiple physical locations 
  • Describe the distributed single cluster call-processing deployment for a single cluster in separated physical locations 
  • Discuss the combination of the four deployments to provide a hybrid combination suitable for any specific organization

Lesson 3: Understanding Advanced Multisite Features 

  • Describe the need for CAC in an IP telephony network 
  • Explain the function of AAR in a centralized deployment 
  • Describe the function of SRST in a centralized cluster environment

Module 2: Defining the Basic Configuration 

This module describes the basic administrative functions for setting up the server, adding users, and performing a backup and restore. 

Lesson 1: Logging In to Cisco Unified Communications Manager 

  • Explain how to log in to administration, serviceability, and reporting applications. Discuss the functions and features of these applications and navigation between them 
  • Explain the process of logging in to the Cisco Unified Operating System Administration and the Cisco Unified Disaster Recovery applications. Discuss the functions and features of these applications 
  • Discuss logging in to the command line interface and its various commands, functions, and features

Lesson 2: Examining Basic Server Configuration 

  • Explain DNS and how to eliminate reliance upon DNS within the server configuration 
  • Describe how to edit the enterprise parameters to prepare for phone registration

Lesson 3: Describing Multilevel Administration 

  • Explain the steps to configure multilevel administration 
  • Create end users using Cisco Unified Communications Manager Administration 
  • Create new roles, copy existing roles, and use standard roles 
  • Create new user groups, copy existing user groups, and use standard user groups 
  • Assign users to the various user groups to allow various privileges

Lesson 4: Configuring DRS Backup and Restore Procedures 

  • Describe the steps to create a backup of Cisco Unified Communications Manager using the Disaster Recovery System 
  • Explain the procedures to restore the system to a previous backup point

Module 3: User Administration 

Lesson 1: Understanding User Configuration 

  • Describe the various methods of creating users in Cisco Unified Communications Manager 
  • Explain the association of devices to users in user management 
  • Describe the assignment of users to user groups

Lesson 2: Using the User Web Pages 

  • Describe the purpose of the user web pages in Cisco Unified Communications Manager 
  • Explain the user perspective of using the user web pages to configure the various user features

Module 4: Exploring Phone Registration and Cisco Unified IP Phones 

This module discusses how to identify the parameters that affect phones and devices in the network, and describe their configuration and registration. 

Lesson 1: Configuring System Parameters 

  • Describe configuration for auto-registration of phones 
  • Describe configuring Unified CM groups for redundancy and load sharing 
  • Explain date/time group configuration 
  • Discuss various codecs and region configuration 
  • Explain location configuration 
  • Describe AAR and Cisco Unified SRST configuration 
  • Describe configuration of device pools 
  • Describe configuration steps for creating a DHCP server within the cluster 
  • Explain device defaults configuration 
  • Describe configuration options for enterprise and service parameters 
  • Describe the licensing process for endpoints and servers

Lesson 2: Supporting Cisco Unified IP Phones 

  • Describe the various Cisco Unified IP phone model families and the differences between them 
  • Describe the specific features that are available in each phone model Describe the purpose, configuration, and features of the phone button template 
  • Describe the purpose, configuration, and features of the softkey template

Lesson 3: Exploring Phone Registration and IP Phone Communications

  • Describe in detail the manual registration and autoregistration processes for Cisco Unified IP phones, including how to configure a phone and directory numbers 
  • Complete phone and DN configuration 
  • Describe the protocols that are used and the communication between the subscriber and Cisco Unified IP phones

Lesson 4: Utilizing the Bulk Administration Tool (BAT) 

  • Provide an overview of BAT and its features, purpose, and function 
  • Explain the configuration steps for using BAT to create phones and users 
  • Describe TAPS

Module 5: Basic Route Plan Configuration 

This module defines the basic route plan, its purpose, and its configuration in the IP telephony network. 

Lesson 1: Implementing Dial Plan Connectivity 

  • Describe the role of a dial plan and the issues that are related to dial plan design 
  • Define trunks and the various trunk types, and describe how they are used 
  • Provide an overview of gateways and gateway types, and describe how they are used

Lesson 2: Creating Route Plans

  • Define the various route patterns and wildcards that are used for internal and external calling 
  • Explain how digit analysis makes dialing decisions
  • Describe route patterns, route lists, and route groups 
  • Configure FAC, and CMC for cost control or accounting

Module 6: Route Filters and Digit Manipulation 

This module describes translation patterns, route filters, DDI, and transformation masks to accomplish specific types of digit manipulation and call routing. 

Lesson 1: Configuring Translation Patterns and Route Filters 

  • Describe the behavior and configuration of translation patterns
  • Explain the 9.@ pattern and its use in route filters
  • Explain the function and configuration of route filters with the use of DDI and the Route Plan Report

Lesson 2: Implementing Digit Manipulation 

  • Describe DDI and its function in the route pattern configuration 
  • Provide a detailed description of transformation masks, and their function, purpose, and configuration 
  • Explain and run a Route Plan Report

Module 7: Class of Control 

This module describes partitions and calling search spaces. 

Lesson 1: Defining Class of Control 

  • Describe the need for class of control within the IP telephony network 
  • Provide a detailed description of partitions and their configuration 
  • Describe CSSs, their configuration, and their relationship to partitions 
  • Explain the configuration of the PLAR application

Lesson 2: Using Class of Control Features 

  • Provide a detailed description of call restriction between class of user and geographic location 
  • Explain time-of-day routing using time periods and time schedules 
  • Describe the traditional and the line/device approach to CSS management

Module 8: Understanding Media Resources 

This module describes the various media resources as well as their use and configuration in Cisco Unified Communications Manager Administration. 

Lesson 1: Defining Media Resources 

  • Describe the various media resources that are available when the Cisco IP Voice Media Streaming App is activated 
  • Explain the function and configuration of conference bridges 
  • Describe MTPs 
  • Provide a description of the transcoder and its use, function, and configuration 
  • Explain how to configure an MOH server 
  • Describe the purpose of the annunciator and its configuration

Lesson 2: Exploring Media Resource Management 

  • Describe media resource management and how resources are allocated 
  • Explain the configuration of MRGs 
  • Explain the configuration of MRGLs

Module 9: Features and Services 

This module describes the purposes of specific features and services. 

Lesson 1: Describing Basic Features 

  • Describe the functions and configurations of the Call Park and Directed Call Park features 
  • Explain the Call Pickup and Group Call Pickup features and configurations 
  • Provide a detailed description of the Cisco Call Back feature and the creation of the softkey templates 
  • Explain shared lines and the Barge and Privacy features

Lesson 2: Exploring Hunt Groups 

  • Provide an overview of hunt group configuration and its components (line group, hunt list, and hunt pilot) 
  • Explain the configuration of the line group and the assignment of DNs 
  • Describe the configuration of the hunt list and assignment of line groups 
  • Explain the detailed configuration of the hunt pilot and assignment of the hunt list 
  • Describe the final forwarding features and their purpose in hunt groups

Lesson 3: Describing Phone Services 

  • Provide an overview of Cisco IP Phone Services 
  • Explain the configuration of Cisco IP Phone Services


This course is primarily intended for: 

  • Phone network administrators 
  • Data system administrators 
  • Entry-level network engineers 

Others who would find this course useful include

  • Learners looking to gain a technical overview of Cisco Unified Communications Manager
  • Learners who need a preparatory course before taking Implementing Cisco Unified Communications IP Telephony Part 1(CIPT1) & Implementing Cisco Unified Communications IP Telephony Part 2 (CIPT2)


The knowledge and skills that you must have before attending this course are:

  • Basic knowledge of IP and networking or voice networks is suggested, but not required 
  • Basic knowledge of the Windows desktop environment


This course is not associated with any Certification.

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