9014 - Developing Emotional Intelligence in Leaders: The Power of Influencing Skills

Overview

Duration: 2.0 days

Welcome to the Developing Emotional Intelligence in Leaders: The Power of Influencing Skills workshop. Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviours, moods, and impulses, and to manage them best according to the situation.

This course will give leaders the tools they need to be emotionally intelligent in their workplace. A leader with high emotional intelligence can lead his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humour to build rapport in tense situations.

Objectives

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly.

This workshop is designed to help you in the following ways:

• Understand what is leadership and the power of influences
• Define and practice self-management, self-awareness, self-regulation, selfmotivation, and empathy.
• Understand, use and manage your emotions.
• Verbally communicate with others.
• Successfully communicate with others in a non-verbal manner.
• Identify the benefits of emotional intelligence.
• Relate emotional intelligence to the workplace.
• Balance optimism and pessimism.
• Effectively impact others.

Content

Module One: What is Leadership?

• Defining Leadership
• Characteristics of a Leader
• Leadership Styles

Module Two: Basic Influencing Skills

• The Art of Persuasion
• The Principles of Influence9
• Creating an Impact

Module Three: What is Emotional Intelligence?

• Self-Management
• Self-Awareness
• Self-Regulation
• Self-Motivation
• Empathy

Module Four: Skills in Emotional Intelligence

• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Manage Emotions

Module Five: Verbal Communication Skills

• Focused Listening
• Asking Questions
• Communicating with Flexibility and Authenticity

Module Six: Non-Verbal Communication Skills

• Body Language
• It’s Not What You Say, It’s How You Say It

Module Seven: Social Management and Responsibility

• Benefits of Emotional Intelligence
• Articulate your Emotions Using Language

Module Eight: Tools to Regulate Your Emotions

• Seeing the Other Side
• Self-Management and Self-Awareness
• Giving in Without Giving Up

Module Nine: Gaining Control

• Using Coping Thoughts
• Using Relaxation Techniques
• Bringing it All Together

Module Ten: Nine: Essential Skills

• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Disagreeing Constructively

Module Eleven: Advanced Skills

• Optimism
• Pessimism
• The Balance Between Optimism and Pessimism

Module Twelve: Making an Impact

• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive

Module Thirteen: Wrapping Up

• Takeaways

Audience

Any business, organization or individual who wants to improve on their presentation skills by presenting with confidence, presence and style.