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2242 - AMA: Moving from an Operational Manager to a Strategic Leader

2242 - AMA: Moving from an Operational Manager to a Strategic Leader

2242 - AMA: Moving from an Operational Manager to a Strategic Leader

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Các khóa đào tạo AMA khác

ATC-AF - Artificial Intelligence Foundation (Sapience)

AI has applications across every sector, including healthcare, automotive, finance, advertising, government and military. In financial services for example, AI is used to organize operations, invest in stocks, monitor behavioral patterns to reduce fraud and crime, and increase overall efficiency APMG and BCS have developed the Foundation Certification in Artificial Intelligence, enabling individuals to develop their understanding of the fundamentals of AI and associated benefits and risks. Accredited training and certification will help individuals to understand: The different types of AI and associated terminology, principles and benefits  The basic process of machine learning (ML)  The future of AI in the workplace - Human and machines together  The challenges and risks associated with AI implementations including ethical considerations  How to stay ahead of the curve with people that know how to exploit innovative technology  Starting AI: how to build a Machine Learning toolbox in theory and practice
3.0 ngày

ATC-MAC-LEARN-PYTHON - Machine Learning using Python

The aim of this course is to provide general proficiency in applying Machine Learning methods in practice. Through the use of the Python programming language and its various libraries and based on a multitude of practical examples this course teaches how to use the most important building blocks of Machine Learning, how to make data modeling decisions, interpret the outputs of the algorithms and validate the results. Our goal is to give you the skills to understand and use the most fundamental tools from the Machine Learning toolbox confidently and avoid the common pitfalls of Data Sciences applications.

2209 - AMA: Strategy Execution: Getting It Done

Get the skills and knowledge to accomplish what so many others don't — the successful implementation of strategic goals. Whether it's entering new markets, repositioning, outsourcing, or undertaking new initiatives or technology, execution of strategic goals is often a graveyard of good intentions. A recent strategy execution study of a broad group of leaders found that 65% of them do not consider their own organization successful at executing their strategies.

5535 - AMA: Strategic Sales Negotiations

Today’s purchasers are more attuned to the “real value” of what they’re buying. Discover how to influence them and improve your profits! Regain the seller’s advantage over today’s more sophisticated purchaser with the help of this strategic sales negotiation training. Learn the tools, techniques and savvy sales negotiation tactics that enable you to influence your buyer’s perception of cost, value and benefits. Close the sale by maintaining a flexible position that successfully counters your buyer’s negotiating moves
2.0 ngày

9011 - Effective Productivity Measurement and Improvement

Understand the relationship of quality and productivity  Enhance the understanding of the importance of productivity   Provide guidelines to formulate and determine productivity level in a system and process  Be able to uncover the productivity barrier in an organization  Able to apply basic tools for productivity improvement 

5289 - AMA : Territory And Time Management For Salespeople

Sell more, earn more, accomplish more! Want to shorten the sales cycle? Target accounts with the greatest growth potential? Balance personal and professional goals? In just two days, you'll learn how to take control of your time and work day so you can increase productivity, maximize your selling effectiveness and meet your goals. You'll adopt an organized approach to managing your responsibilities. Prioritize activities and accounts to increase revenue. Identify time management roadblocks by participating in exercises and creating a plan to shore up counterproductive behaviors and habits. You'll return to work with a more confident outlook, strategies to improve the balance between personal and professional responsibilities and the skills to mine your territory for maximum gain.
2.0 ngày

5235 - AMA : Selling To Major Accounts – A Strategic Approach

Calling on major accounts is time-consuming and risky. With account management training, develop the strategy that will get you the best return on your investment! You can no longer afford to expend energy on account development without a plan or focus. Major account selling requires a long cycle and a big investment of resources. That’s why today’s successful sales professionals are more than just tactical pros…they’re strategic experts. Now, in this account management training seminar, learn how to develop a strategic selling plan that will save you time, money and hassles by identifying the right account and project, why your offer matters to them, what it takes to assure their long-term relationship and how to move them along the pipeline quickly.
3.0 ngày

2118 - AMA: Doing It All: How To Stay Focused And Engaged

Develop self-direction skills to maximize your productivity regardless of distractions so you can get focused and stay focused. For many of us, our “new normal” job means that we’ve inherited work from others, and are multitasking 24/7. Many times, we’re expected to produce positive results with fewer resources. It’s not surprising that maintaining focus and staying engaged can be a major hurdle. With so many simultaneous demands on your time, sustaining focused energy is no longer an option. It’s a “must have” skill for doing your job, and doing it well. In this seminar you will get your work world into clear focus and in sync with those around you. You will learn tools that help you get into productive flow whenever you need to and how to get back on track when you are thrown off course. You will leave with tools that help you make the best of your innate strengths, mitigate your challenges, and stay focused. You will also learn how to stay in focus and on a productive course when others around you are throwing distractions and barriers in your way.
2.0 ngày

2561 - AMA's 5-day "MBA" Workshop

Arm yourself with the 10 vital business skills you need to make sound business decisions How you do business is changing fast. Competition is more fierce than ever. How well you can grasp and handle data, reduce risks, and manage people, processes, and new technology is being tested daily. Prepare yourself to innovate, strategize, and lead with success. In this one-of-a-kind program, you’ll explore these vital skills and behaviors, guided by leading business experts, and practice applying them in an intensive business simulation. Each new skill you explore will inform and support every other skill. Working alongside peers from a variety of industries, you’ll also develop the leadership skills you need to apply these behaviors on the job. This hands-on, 5-day immersive course, filled with case studies, exercises, and activities, offers you the unique opportunity to experience what every business must do—cut costs, increase revenue, and mitigate risks—with a holistic, game-changing approach that can have a lasting positive impact not only on your career, but your entire future.
5.0 ngày

2218 - AMA: Finance and Accounting for Non-Financial Managers

Acquire essential finance skills in 2 days. Can you demonstrate your value and ROI to your boss? Are you able to interpret financial reports and make decisions based on the data they provide? Can you draft an accurate budget? Can you justify your ideas in dollars and cents? You didn’t get to this point in your career only to be held back by weak financial skills. This program for non-financial managers makes the basics of finance accessible to anyone in just 2 days. Financial skills are fundamental to any managerial position. Learn how to think finance, and you’ll expand your career opportunities. From accruals to write-offs to receivables and payables, this workshop shows non-financial managers the concepts, tools, and techniques that can help make each decision pay off—on the job and on the bottom line.
2.0 ngày

2968 - Virtual Presentation Certificate Program

Presentations can be tough—but even if you’re fairly comfortable presenting in person, doing so virtually can present jarring challenges. You may find yourself dealing with camera shyness, the anxiety of speaking to an online group, wondering about the right vocal dynamics, longing for visual cues and immediate feedback, technical glitches, and much more. This is the course that will help you take command. Learn how to present with impact and confidence through focused, expert-led practice. Discover how to effectively adapt your voice and body language, learn preferred ways to present slides, be able to moderate question-and-answer periods, and get strategies to engage your audience. You will practice presenting using Zoom technology and receive immediate feedback from your expert course leader and fellow participants. Come away from this 2-day program feeling confident and ready to present virtually—and with style and professionalism.

8506 - AMA: Fundamentals of Human Resources Management

This intensive, hands-on seminar will give you a solid overview of all aspects of HR. Whether you're a recently appointed HR manager, are new to HR or have a non-HR job with HR responsibilities, this course can give you the know-how you need. Understand essential HR functions and learn to develop an action plan to put to work in your organization. This comprehensive seminar delivers a modern view of HR's role and will educate you and give you an opportunity to practice your skills in a variety of areas, including but not limited to: Legal responsibilities Talent Acquisition (Recruiting) Talent Assessment (Performance Management and Diversity) Talent Development (Coaching and Leadership Development) Talent Measurement (Compensation) and much more
2.0 ngày

2231 - AMA: Making the Transition to Management

Be the great boss from the start! Your former peers are now your direct reports. Do you know how to adopt the mindset of a manager, let go of your previous role and get work done through others? Can you communicate your priorities to your team? Or set mutual goals so you can increase productivity? This basic training for managers provides you with easy-to-apply tools needed to make a successful transition into your new role. In just two days you will master the practical basic management know-how—and gain the confidence you want—to plan, organize, coach, motivate, delegate, and communicate in order to be an effective new manager.

2819 - AMA: Delegation Boot Camp

Learn how to delegate effectively and entrust your work to others in this delegation skills training course. Let’s face it. To simply delegate the work is not as easy as it seems. This fast-paced, intensive 1-day seminar gives you real-world practice in delegation strategies that will reduce your stress level, empower your staff, and build morale. Put this delegation skills training to work for you to pinpoint the right task, the right time, and the right person to help you maximize productivity for you and your team.

2102 - AMA: Storytelling Power: Secrets for Exceptional Communication

Engage and convince others to be passionate about your ideas. Great stories can move mountains. The best storytellers have the power to persuade people to get behind an idea and give it their total support. Yet the ability to relay a story that people can connect with, are persuaded by and feel passionately about is a rare skill. This seminar will show you how to craft engaging and motivating stories that can spark commitment and passion throughout your organization—and grow your professional influence. Get ready to create your most inspiring messages and convey them with true conviction.
2.0 ngày

2546 - AMA: Strategic Agility & Resilience: Embracing Change to Drive Growth

In times of disruption and upheaval, survival is no guarantee. It’s the agile and resilient organizations that have a much better chance to survive – and even to thrive – in the shifting business environment. Orchestrate a new game plan to navigate turbulent times and disruptive change. With future orientation and entrepreneurial focus, this course gives you the roadmap to seize new opportunities and bounce back even stronger from unforeseen changes. Let’s build agility and resilience into your organization’s DNA. Add to your repertoire of skills the ability to shift mindset and inspire behavior change. Plus, the strategies to create more flexible structures and processes that grow your organization’s capability and performance.
2.0 ngày

2021 - AMA: Transformational Leadership: How To Inspire Extraordinary Performance

Become a leader who creates meaningful change and truly makes a difference. Are you ready to inspire people with a powerful vision? To create positive energy, ignite passion, and foster a work environment that thrives on personal motivation, adaptability, collaboration, and accountability? This is what the transformational leadership course is all about. You challenge the status quo and become a conduit for sustainable success. You insist on collaboration and empower your people to become leaders themselves. In this seminar, you will build a clear roadmap that includes specific steps, techniques, and tools to make you the change agent. You change and others will follow. Get ready to assess your skills, master new strategies, and transform.
2.0 ngày

2130 - The Voice of Leadership: How Leaders Inspire, Influence and Achieve Results

No matter how compelling the vision or how brilliant the strategy, without leadership communication, there is no execution. The ability to get buy-in, garner trust and inspire loyalty masse isn't a skill you have to be born with. Now you can learn to develop grace under fire and inspire others when giving speeches and presentations. This fast-paced, results-oriented leadership communication training is uniquely designed to strengthen your leadership communication skills modeled on the world's best communicators. You'll learn practical techniques to shape your leadership messages, hone an authentic leadership voice and engage in powerful conversations that achieve results
4.0 ngày

AMA-LDT - Preparing for Leadership

This leadership training course is uniquely designed to help leaders-to-be get ready for their new challenges and responsibilities. Learners will discover the heart, soul and mind of true leadership, and explore leadership roles as strategist, change agent, coach, manager, communicator, mentor and team member. They will learn how to develop their unique leadership style for maximum impact.
2.0 ngày

82089 - Building Your Resilience: Mental Toughness in the Face of Chaos

Powerful Techniques for Cultivating Your Resilience Resilience is the ability to withstand, recover, and bounce back in the midst of stress, chaos, and ever-changing situations. Being resilient is especially important in today’s topsy-turvy world where everyone is worn down, uncertain about the future, reactive, and short tempered. The good news is that resiliency is a skill that can be learned and improved with practice. In fact, to be an effective leader today, this is an essential skill for career success. This webinar is filled with specific, practical frameworks and tools to boost your mental toughness when facing fast-paced, difficult, ever-changing, and ambiguous situations.
1.0 ngày

7835 - Leading Effective Virtual Meetings

The shift from in-person to virtual meetings requires a specific new skill set in order for leaders and participants to have maximum effectiveness. An effective meeting leader must plan appropriately to keep participants engaged by creating an agenda with clear outcomes. In addition, they must be ready to manage the overall meeting experience and create and maintain a positive, safe atmosphere. For effective and productive virtual meetings, an understanding of the effect that technology can have (particularly on participants) is also crucial. At the same time, meeting participants must know how to properly engage in the meeting to get their messages across, while maintaining diplomacy and credibility.
1.0 ngày

2172 - AMA Business Boot Camp: Management and Leadership Essentials

Based on the book AMA Business Boot Camp, edited by Edward T. Reilly, former President and CEO of AMA. This virtually delivered course encompasses AMA’s years of trusted wisdom and training expertise, covering the most vital, time-tested management skills, tools and strategies. Your staff will complete the Golden Personality Type Profiler prior to class to gain a deeper understanding of themselves and others. As they work through each lesson, they’ll refer back to the results to pinpoint development opportunities so they can return to their job rejuvenated—better managers and communicators with renewed skills and confidence

2501 - Developing Executive Leadership

When you’re focused on your organization’s future every day of every workweek, it’s vital that you are well equipped to optimize your company’s performance—as well as your own career—with executive leadership training. What does it mean to be an executive leader? It means you’re a visionary, a trailblazer, a strategist, a communicator, a coach, a diplomat and a politician. Pride, commitment and camaraderie. Those are the words you describe your team. You’re able to focus on the big picture and uphold high standards while wearing many hats. We know It takes laser-precise vision to be an executive leader. Join your peers in this course to craft your own leadership style, build an extraordinary team and master the competencies of effective executive leadership.
4.0 ngày

2960 - Women’s Leadership Certificate Program

Women at every level of an organization can be strong leaders—bringing essential skills like team leadership, strategic thinking and business acumen to their roles. To flourish as a leader, a woman needs not only the skills to lead, but a dynamic voice that can be heard and followed. This unique 4-lessons program will provide you with the knowledge and tools to present yourself as a present and future leader, and to speak up and create value for your organization no matter what your role is. You’ll go beyond the fundamentals of communication and assertiveness skills and explore vision, negotiation and strategy—as well as powerful techniques to enable you to find your leadership voice and lead with courage and conviction.
4.0 ngày

2259 - Coaching from a Distance: Developing Your Team When You Can’t Be Face to Face

The countless ways in which professionals now communicate means business can be conducted almost anywhere. This has introduced the element of distance (both real and virtual) between coach and subject. Coaching skills that once worked so effectively face-to-face won’t get the job done today. For a remote or virtual environment, coaches must develop an entirely new battery of skills—from innovative ways of listening to new measures of coaching success. This new Live Online Seminar covers it all in four dynamic lessons, with a sharp focus on skill-building and modeling techniques that will enable coaches to move their teams to the next level of professional development regardless of distance.
4.0 ngày

9014 - Developing Emotional Intelligence in Leaders: The Power of Influencing Skills

Welcome to the Developing Emotional Intelligence in Leaders: The Power of Influencing Skills workshop. Emotional Intelligence is defined as a set of competencies demonstrating the ability one has to recognize his or her behaviours, moods, and impulses, and to manage them best according to the situation. This course will give leaders the tools they need to be emotionally intelligent in their workplace. A leader with high emotional intelligence can lead his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humour to build rapport in tense situations.
2.0 ngày

2290 - AMA: Managing The “Unmanageable” - Tough People, Tough Situation

Duration: 2.0 days Be empowered to deal with challenges that impede morale and productivity. One of the toughest parts of a manager’s job is dealing with and turning around problem employees. Whether it’s passive/aggressive direct reports or conflict resulting from generational or cultural differences, the issues are complex and filled with emotion. The solutions aren’t always found in “Management 101”—but in this course, you’ll gain skills and tools for resolving situations and keeping problems from getting out of hand. You’ll also work through your toughest situations with the help of guided role plays, exercises and skill practice sessions.
2.0 ngày

2128 - AMA : Achieving Leadership Success Through People

Lead more effectively by creating rapport, synergy and two-way trust. The most successful leaders are those with the best people skills, especially during the most difficult circumstances. Poor communication and interpersonal relationships routinely thwart leaders who are otherwise technically competent. In order to succeed, leaders must be fully engaged with the individuals who make up their organization. Focusing skill-by-skill on P.E.O.P.L.E. (Professionalism, Empathy, Optimism, Partnering, Loyalty and Empowering) this seminar can help anyone in a position of leadership to better demonstrate caring as well as courage, and to use a P.E.O.P.L.E. approach to achieve maximum results.
3.0 ngày

2034 - AMA: Design Thinking: A Customer-Centric Process for Rapid Innovation

Learn a low-cost and low-risk method to generate business solutions. What if you could create radical solutions that could stimulate an emotional response? Better yet, what if you could do so rapidly? Experimental, collaborative and holistically innovative. That’s design thinking. It’s a mindset for success. It’s for anyone who wants to see infinite possibilities and turn problems into solutions. Putting the customer front and center, design thinking offers a strategy for successful companies to be more agile and innovative. Using a proven process to drive innovation, you will work in small teams to visualize outcomes and challenge assumptions. You’ll learn a proven, repeatable, creative and collaborative problem-solving method that you can use to reframe problems and generate more rapid, empathetic and innovative products and services.

2212 - AMA: Communicating Across Generations: Bridging the Gap

Improve Your Communication Across Generations Discover how to communicate clearly and in the most positive and effective way possible with all generations in the workplace. Through exercises, role play and case studies, you’ll learn and practice specific skills to identify generational differences, break through stereotypes, foster respect and create a more productive work environment. This seminar will help you develop a dynamic communication style that will help you handle generational differences. Enhancing your communication can help reduce workplace conflicts, while also promoting team work. This 2-day seminar is perfect for business professionals at any level, who are looking to improve their communication skills to better deal with coworkers and team members of every generation.

7825 - How To Coach a Virtual Team

Research is now showing that virtual teams can outperform collocated groups. The focus of this How-To class is to introduce you to new tools and techniques so that you can move your virtual teams toward higher levels of performance. This is a 3 Hour Live Online Express course of AMA focusing on Coaching Virtual teams. Programs is catered for a virtual delivery.
1.0 ngày

2208 - AMA: Creative Thinking in Business

Inspire and facilitate creative thinking in your team and organization. Have you had difficulty integrating creative thinking and solutions into your organization’s culture? Do you or your colleagues feel a lack of confidence when it comes to creative output? Could fostering creative thinking help you and your team achieve better results? Attend this seminar and learn proven creative thinking techniques that can help you generate new ideas and develop a blueprint for establishing a climate of creativity at work. You will discover new ways to break through mental barriers, “in-the-box” thinking and frustrating roadblocks. Dispel widely held myths about creativity, including the belief that it must be a solitary act or reserved only for creative risk-takers. Return to work ready to apply the techniques you’ve learned toward improving performance, stimulating creative thinking and unleashing the creative potential in yourself and your team.
2.0 ngày

2280 - Leading Virtual Teams

When it comes to the success of a virtual team, the buck stops with the team leader. If managed effectively, virtual teams can increase productivity, help meet organizational goals and improve quality of work. But there are a host of unique challenges that can hurt their success. Get ready to discover a proven process and framework to develop the competencies of a virtual leader, and strengthen and enhance the productivity of your virtual team. Learn to leverage the advantages of a virtual team while building trust and making authentic connections with team members. You will then apply and reinforce the learning through case studies, team discussions and other activities led by your expert course leader.
3.0 ngày

2506 - AMA: Coaching: A Strategic Tool for Effective Leadership

Duration: 2.0 days Get skills for coaching employees to improve the effectiveness of individuals and teams! What if you could become an inspiring leader capable of garnering trust and prompting action? During times that would challenge even the most resilient and experienced leaders, it has never been more important to have an arsenal of tools, techniques and best practices for coaching employees to excel. This hands-on course gives them to you—from analyzing the cause of subpar performance to creating a climate for effective employee coaching and learning…from giving feedback to handling difficult responses to coaching. You’ll leave this course more aware of your personal habits, styles and preferences when you are coaching employees, and will master new strategies using assessments, role plays and exercises.
2.0 ngày

2233 - Time Management

Do you find yourself overloaded with work? Feel so stretched to the limit you can’t set priorities? Exhaust yourself daily without accomplishing your goals? Remember, every minute of your day impacts the business. If you answer yes to one or more of the above, it’s time to make real choices about how to manage your time. This seminar is designed to combat the pitfalls of time management. It will help you identify causes of procrastination and indecision, pinpoint personal time-wasters and increase your concentration and focus. You’ll learn to schedule your time more effectively, stay on track and keep important goals top of mind, so you can stay in balance and be more effective and productive.
4.0 ngày

2533 - Critical Thinking

Duration: 2.0 days Feeling overwhelmed? What if you could learn a process for thinking to make better decisions and create better solutions? In this course, you’ll learn and practice techniques to generate breakthrough ideas and solve your most pressing problems. You’ll also discover how to ask the right questions, challenge assumptions and see others’ viewpoints with clarity. You’ll learn how to: Translate abstract ideas into tangible results Evaluate ideas and adjust assumptions Solve problems based on credible evidence Make dramatically better decisions You’ll also receive: The “My Thinking Styles” assessment, which gauges your thinking style preferences A personalized development report with your individual results and areas for development AMA’s Critical Thinking Model, with an action plan for implementing critical thinking and decision-making skills back at work Pre- and post-seminar assessments Tune-up materials to review what you’ve learned after the event A skill-enabling toolkit, downloadable from the AMA Learning Portal
2.0 ngày

2261 - Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure

Welcome to chaos—otherwise known as the world in which we all work today. Attend this seminar and get proven solutions for managing chaos and minimizing its negative impact. First, you’ll discover how you can harness the energy of a dynamic, though often chaotic, work environment and avoid feeling overwhelmed when things start to spin out of control. You’ll learn a variety of tools that will help you re-think the way you approach chaos and enable you to leverage resources to help you tackle challenging situations as they arise. Gain hands-on experience applying tools for setting priorities and adjusting to shifting demands with greater clarity. Practice techniques for analyzing and resolving problems and learn to strategically communicate your solutions. You’ll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.
4.0 ngày

2133 - Leading with Emotional Intelligence

Why does emotional intelligence (EI) matter? Because at the core of every outstanding leader are the abilities to connect, achieve, inspire and act with resilience. Now you can learn to apply the best practices of an emotionally intelligent leader and give yourself a winning edge. EI helps you create and sustain unique opportunities and more impactful relationships. This course uses an integrated competency approach to help you develop this crucial skill. You’ll get hands-on opportunities to practice and apply methods for consistently using EI as a leader. Attend this seminar so you can influence and motivate your organization’s workforce to new heights of achievement.
2.0 ngày

1112 - AMA: Data Analysis Fundamentals: A Hands-on Workshop

Duration: 2.0 days Make smarter business decisions using these powerful data analysis methods. Are you tired of being under constant pressure to make the right number-based decisions for your organization? Are you too often overwhelmed by an out-of-control flood of data, much of it conflicting and confusing? Designed for those who have a basic familiarity with MS Excel and want to develop their ability to solve problems effectively and efficiently, this course goes beyond the qualitative side of data analysis to explore proven quantitative tools and methods for analyzing, interpreting, and utilizing data, so that more informed and reliable business decisions can be made. Take this chance to add value to your organization by increasing your productivity in handling all the information and reports that pile up in the inbox every day—and lose the angst that goes with it!
2.0 ngày

2030 - AMA: The “Write” Way To Lead: Powerful Tools To Create Impact & Inspire Performance

As a leader, do you ever doubt whether your written messages are as effective as they need to be? Have you ever written something you later wish you’d said differently—or even regretted writing? This unique program goes beyond most courses to help you transform your writing into an incredibly valuable tool for inspiring others, gaining their support and trust, and motivating them to excellence. You’ll become a more precise, mindful thinker who can influence and persuade. Gain techniques to help you shape the tone of a message for difficult workplace situations, frame and deliver bad news tactfully via the written word, and write a convincing business case. Apply these skills to craft strategic plans, mission, vision and values statements, proposals, speeches, and any other kind of organizational message.
2.0 ngày

GBE - Grooming and Business Etiquette

Image has an undeniable impact on your company's success. And as your employees serve as ambassadors for your business, the appropriateness of their appearance - even on casual workdays - is crucial. How your employees groom and dress create an immediate, lasting impressions on every client and prospect they meet. Successful people believe their success is attributable to a pattern of mutually beneficial interpersonal relationships, as much as it is due to technical skills or business knowledge. Your communication and the image you present create the first impression - often the lasting impression - on the people you meet. Want a more professional image? How you present yourself is the first step in building that mutually beneficial network of contacts. Overall, professionalism is an attitude - stable, reliable, consistent, polite, business-like - but there are action steps that small businesses can take to ensure the utmost professional experience for all of your customers.
1.0 ngày

9009 - Effective and Efficient Communication

Learn and practice the best method for delivering your message. Some people seem to be able to say the right thing no matter what the situation. Their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. During this training program, participants will learn the secrets of communication pros, including building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more. Skills exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. Communicating with Tact, Diplomacy, Poise, and Finesse: What to Say and How to Say It is the ideal program for those needing to improve their basic communication skills or for those looking for the extra business edge.
2.0 ngày

9013 - High Impact Presentation

Learn and practice the best method for delivering your message. The High Impact Presentation Skills Training Program will teach you how to prepare quickly, learn and practice the best method for delivering your message, and maintain audience interest at all times. This is an essential skill that is needed to enhance your managerial skills, create customer satisfaction and develop team synergy. It gives professionals the tools and confidence to design and deliver a clear and concise business presentation. The presentation training course is a two- day course, however we will streamline the course to focus on the organization and planning of presentation, practice and provide feedback.
2.0 ngày

8266 - AMA: Recruiting, Interviewing and Selecting Employees

The everything you need to know before you say you're hired seminar. Learn everything you need to know about employee selection in this seminar! Making the wrong hiring decision means throwing away a substantial investment of time and money on recruitment, training and benefits. This fundamentals seminar is your ticket to make the right hiring decisions and contribute more to your company's bottom line.
3.0 ngày

8802 - AMA: Finding Common Ground: How To Overcome Unconscious Bias

Identify and overcome unconscious bias to advance inclusiveness in your organization Is unconscious bias hurting your team and your organization? Is it having a negative impact on your career or the careers of fellow employees? A crucial step toward an inclusive work environment is developing an awareness and understanding of biases that can unconsciously influence how we work and interact with people. We all have unconscious biases based on our experiences, influences, background, education and even brain chemistry. Biases play out in the workplace through micro-messaging, micro-aggression and micro-inequities—subtle behaviors that generally go unnoticed—and therefore result in the exact opposite of inclusion. People become marginalized, are not listened to or valued, and can miss out on opportunities to be heard and to advance their career. Through awareness-building discussions and activities, role-plays and unconscious bias case studies, this course will help you better understand bias and discover practical strategies that can help you and your colleagues avoid bias and leverage the power of a more positive, inclusive work environment.
1.0 ngày

2006 - AMA: Advanced Tools and Techniques for Data Analysis

Manipulate complex data sets to gain deeper insights and make better decisions This 2-day advanced analytics seminar will introduce you to predictive analytics techniques, so you can frame strategic and operational questions involving marketing, finance, and operations or other real-world business applications. In this hands-on course, you will cover a variety of analytics tools, such as histograms, ANOVA analysis, A/B testing, Pareto analysis, clustering, box plots, scatter diagrams, partitioning, unstructured text analysis, and multivariate regression analysis. Best of all, no background in statistics or programming is required. As long as you have a basic understanding of spreadsheets, you will learn how to manipulate complex data sets so you can gain insights that are not possible with common business intelligence techniques.
2.0 ngày

2203 - AMA: Communicating Up, Down and Across the Organization

It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected to you in a corporate setting? To connect with many types of people while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.
2.0 ngày

2235 - AMA: Building Better Work Relationships: New Techniques For Results-Oriented Communication

In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a "conscious communicator." Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.

2115 - Responding to Conflict: Strategies for Improved Communication2

Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether. This conflict management training will show you how to recognize the causes of interpersonal conflict. It emphasizes skills to help you critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them. In addition, you will learn how to continually action-plan around the implementation of your new skills.
4.0 ngày

2528 - Assertiveness Training for Women in Business

In todays ever changing business environment it is vital for women to have an assertive voice in business. Assertiveness techniques, when used effectively, can enhance almost every aspect of your job and life — Knowing which tools and techniques to use, and how and when to use them, is critical. AMA’s assertiveness training for women is a 4-lessons seminar that addresses the unique challenges women face in business and provides them with the assertiveness techniques essential for survival and advancement in their industry. With these skills, women can feel secure that they are sending the right signals that elicit the right responses. They will help you command respect while being respectful and handle almost any situation you’re likely to encounter without seeming overbearing. AMA’s assertiveness training for women gives you the opportunity to practice fundamental assertiveness skills and to share your concerns with other women in a supportive and encouraging learning environment. You’ll assess your leadership style and then apply the new skills and tools you learn directly to one of your own challenges, receive feedback, and refine your skills through videotaped practice. Return to work with a complete and flexible plan for achieving the kind of assertiveness your position demands.
4.0 ngày

2162 - Developing Your Analytical Skills: How to Research and Present Information

When making decisions, how do you assess the credibility of information? Do you conduct research and gather data methodically, or act on instinct and follow the latest trends? Do you know what key questions to ask? Feel confident you’re making valid decisions? Whether you are developing a new product or service, presenting findings on a competitor’s product, or deciding how to allocate resources, you need the analytical skills to be able to support your conclusions with valid and credible evidence. In this course, you’ll learn the basics to implement a process for data analysis that ensures you’re focusing on the most critical information, involving the right people, and conveying your message in terms your audiences will understand.
4.0 ngày

2558 - Analytical Thinking, Problem Solving and Decision Making

Today, it’s everyone’s job to effectively solve problems. Analytical thinking and problem solving are foundational thinking skills that involve breaking things down into their component parts. They also involve deductive reasoning, drawing conclusions from givens and applying judgments to reach conclusions from a combination of evidence and assumptions. This seminar introduces you to fundamental thinking processes so that you can successfully analyze and solve a wide variety of business problems. Get these essential analytical thinking and problem-solving skills now to give yourself a powerful competitive and career advantage.
2.0 ngày

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