9009 - Effective and Efficient Communication

Overview

Duration: 2.0 days

Learn and practice the best method for delivering your message.

Some people seem to be able to say the right thing no matter what the situation. Their ability to navigate through tense discussions opens doors in the business world that may have otherwise closed. During this training program, participants will learn the secrets of communication pros, including building personal credibility, delivering positive and negative feedback, improving listening skills, rephrasing for better relationships, dealing with difficult people, handling negative situations, and more.

Skills exercises are interactive, allowing participants to practice what they have learned in a fun, high-energy environment. Communicating with Tact, Diplomacy, Poise, and Finesse: What to Say and How to Say It is the ideal program for those needing to improve their basic communication skills or for those looking for the extra business edge.

Objectives

At this program's conclusion, participants should be able to:

• Capitalize on personal style for more effective communication.
• Describe the impact of body language and vocal tones on communication.
• Explain the effective use of office communication tools such business letters and emails.
• Rephrase blunt language to achieve results without offending anyone.
• List strategies for dealing with difficult behaviours.
• Demonstrate how to deliver constructive feedback and how to disagree politely.
• Develop an action plan to improve communication skills.

Content

Module 1: Introduction to Business Communication

• What is Business Communication?
• A Business Communication Model
• Encoder/Decoder Responsibilities
• Medium vs. Channel
• Barriers to Communication
• Strategies for Overcoming Barriers
• Feedback
• Some Final Questions
• Verbal vs. Non-verbal
• Communication

Module 2: Interpersonal skill

• How to Hold a Difficult Conversation
• Provide Feedback That Has an Impact
• Receive Feedback With Grace and Dignity
• Improving Employee Performance
• Overcome Your Fear of Confrontation and Necessary Conflict
• How to Create Team Norms
• Communication Success Tips: Interpersonal Communication Dynamics
• How to Demonstrate Respect at Work
• Politics at Work - Why Politics at Work Is Risky
• The Benefits of Assertiveness

Module 3: Being Heard In Meetings

This module consists of role-plays and simulations where you are required to be actively involved in. You will learn to present your ideas, substantiate them while listening to what others have to say, ask intelligent questions to gather information and take down notes when necessary. You will be listening to what experienced people have to say about possible problems that occur in meetings and ways to overcome them. The role-plays and simulations in this module will prepare you for a more complex skill – the art of NEGOTIATING towards a WIN-WIN situation in business.

Module 4: Expressing Facts and Opinions

• Understand and use forms and function for expressing facts, ideas and opinions.
• Listen to and understand different points of view.
• Understand and express facts, ideas and opinions.
• Examine critically ideas and opinions.
• Differentiate between facts and opinion given in writing.

Module 5: Developing Effective Presentation Skill

• The Different Types of Presentations
• Presentation Anxiety
• Appropriate Attire for Presentations
• Critical Points When Preparing for a Presentation
• Simple Techniques for Using Visual Aids
• The Importance of a Presentation Checklist

Module 6: Subordinates And Colleagues (Working as a Team)

• Communicating with subordinates
• Communicating with colleagues
• Teamwork

Module 7: Non-Verbal Communication

• Importance of Non-Verbal
• Communication in Business
• Body Language
• Physical Contact
• Physical Distance
• Presenting a Professional Image
• How the Business Environment Affects Communication

Module 8: Conflict and Disagreement in Business Communication

• Understanding Conflict
• The Role of Values
• Conflict Resolution Values
• Conflict Resolution Styles
• Selecting a Conflict Resolution
• Style
• Conflict Resolution Strategies
• Active Listening
• Tips for Active Listening
• Before Listening
• During Listening

Audience

Business professionals at every level and in all functional areas working in or leading teams who need to improve their ability to communicate with co-workers of every generation.

Prerequisites

N/A

Certification

This course is not associated with any Certification.