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2212 - AMA: Communicating Across Generations: Bridging the Gap

2212 - AMA: Communicating Across Generations: Bridging the Gap

2212 - AMA: Communicating Across Generations: Bridging the Gap

Overview

Duration: 2.0 days

Improve Your Communication Across Generations

Discover how to communicate clearly and in the most positive and effective way possible with all generations in the workplace. Through exercises, role play and case studies, you’ll learn and practice specific skills to identify generational differences, break through stereotypes, foster respect and create a more productive work environment.

This seminar will help you develop a dynamic communication style that will help you handle generational differences. Enhancing your communication can help reduce workplace conflicts, while also promoting team work.

This 2-day seminar is perfect for business professionals at any level, who are looking to improve their communication skills to better deal with coworkers and team members of every generation.

Objectives

  • Flex your communication style to meet the challenges of generational differences
  • Recognize how values, work style, cultural influences and career expectations influence communications
  • Reduce interpersonal conflict and ensure more successful teamwork
  • Move beyond generational stereotypes and create successful knowledge transfers
  • Learn how people from different generations define respect
  • Address your audience more effectively by customizing messages and selecting the appropriate communication method

Content

  • Recognizing the business implications and challenges associated with a multigenerational workforce
  • Determining the most effective approaches to communication with different generations
  • Aligning communication solutions with problematic workplace interactions
  • Applying techniques to entice, develop and retain workers from all generations
  • Flexing your communication style to meet the needs of different generations 

Audience

None

Prerequisites

None

Certification

This course is not associated with any Certification.

Lịch khai giảng

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It can happen at a moment’s notice: you need to communicate a new idea to senior managers, influence your colleagues to support your proposal or inspire direct reports to make a change. Are you prepared to communicate with anyone in your organization? Do you know how to analyze your audience? Can you frame your message so that people feel connected to you in a corporate setting? To connect with many types of people while projecting confidence, credibility and trustworthiness requires specific tools and strategies. You’ll focus on improving communication skills and competencies necessary to build mutual understanding and connectivity with others, regardless of your role. You’ll also discover influence strategies and learn how to critically evaluate each unique communication event.
2.0 ngày

2235 - AMA: Building Better Work Relationships: New Techniques For Results-Oriented Communication

In a complex environment, work is accomplished through the collaborative efforts of many. Differences are a positive force if you know how to harness them. Your ability to develop good interpersonal skills and create rapport in this environment can make—or break—your career. Get set to step up and become a "conscious communicator." Develop self-awareness, analyze situations, and consciously select and use productive communication strategies. You’ll find your relationship style, identify your strengths and weaknesses, and master the winning tactics to work harmoniously to achieve your goals.

2115 - Responding to Conflict: Strategies for Improved Communication2

Conflict in business is all too familiar—particularly under increased business pressures. Still, most of us lack basic conflict management skills. Rather than react to conflict on a purely emotional level, you can learn how to manage disputes and disagreements in a positive manner, or even avoid them altogether. This conflict management training will show you how to recognize the causes of interpersonal conflict. It emphasizes skills to help you critically evaluate conflict situations and then choose the appropriate strategies and tools to manage and/or resolve these conflicts. You’ll develop greater awareness of your emotional triggers and how to control them. In addition, you will learn how to continually action-plan around the implementation of your new skills.
4.0 ngày

2528 - Assertiveness Training for Women in Business

In todays ever changing business environment it is vital for women to have an assertive voice in business. Assertiveness techniques, when used effectively, can enhance almost every aspect of your job and life — Knowing which tools and techniques to use, and how and when to use them, is critical. AMA’s assertiveness training for women is a 4-lessons seminar that addresses the unique challenges women face in business and provides them with the assertiveness techniques essential for survival and advancement in their industry. With these skills, women can feel secure that they are sending the right signals that elicit the right responses. They will help you command respect while being respectful and handle almost any situation you’re likely to encounter without seeming overbearing. AMA’s assertiveness training for women gives you the opportunity to practice fundamental assertiveness skills and to share your concerns with other women in a supportive and encouraging learning environment. You’ll assess your leadership style and then apply the new skills and tools you learn directly to one of your own challenges, receive feedback, and refine your skills through videotaped practice. Return to work with a complete and flexible plan for achieving the kind of assertiveness your position demands.
4.0 ngày

2162 - Developing Your Analytical Skills: How to Research and Present Information

When making decisions, how do you assess the credibility of information? Do you conduct research and gather data methodically, or act on instinct and follow the latest trends? Do you know what key questions to ask? Feel confident you’re making valid decisions? Whether you are developing a new product or service, presenting findings on a competitor’s product, or deciding how to allocate resources, you need the analytical skills to be able to support your conclusions with valid and credible evidence. In this course, you’ll learn the basics to implement a process for data analysis that ensures you’re focusing on the most critical information, involving the right people, and conveying your message in terms your audiences will understand.
4.0 ngày

2558 - Analytical Thinking, Problem Solving and Decision Making

Today, it’s everyone’s job to effectively solve problems. Analytical thinking and problem solving are foundational thinking skills that involve breaking things down into their component parts. They also involve deductive reasoning, drawing conclusions from givens and applying judgments to reach conclusions from a combination of evidence and assumptions. This seminar introduces you to fundamental thinking processes so that you can successfully analyze and solve a wide variety of business problems. Get these essential analytical thinking and problem-solving skills now to give yourself a powerful competitive and career advantage.
2.0 ngày

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