SPLK-ADMONCALL - Splunk On-Call Administration

SPLK-ADMONCALL - Splunk On-Call Administration

SPLK-ADMONCALL - Splunk On-Call Administration

Overview

Duration: 5.0 hours

This course is targeted towards Splunk On-call admins responsible for setting up incident response with Splunk On-Call. This 1-virtual day course describes the tasks required to set up on-call teams, including defining schedules, on-call rotations and shifts. Learn to set-up and configure alerts and integrations. Create post-incident review reports, track response metrics and customize reports. Use advanced features such as the Rules engine for advanced customization and configure webhook integrations. All concepts are taught using lectures and scenario-based hands-on activities.

Objectives

Please refer to course overview.

Content

Module 1: Introduction and Planning

Identify features desirable in an incident response system
Create a plan for incident response
Describe the flow of a typical incident in Splunk On-Call
Describe the general layout of the UI / functionality
Explain the Splunk on-call concepts including:
- Escalation Policies, Incidents, and Actions
Create new users
Create users paging (notification) policies
Plan on-call schedules

Module 2: Users, Teams, Rotations and Escalation Policies

Describe the Splunk On-Call setup flow
Differentiate between Splunk On-Call user roles
Create teams and add users using both the UI and API
Add and remove team managers
Create on-call schedules including shifts, rotations and members
Build Escalation Policies for incoming incidents

Module 3: Configuring Integrations and Alerts

Describe the purpose of a routing key
Explain the importance of naming conventions in creating routing keys and escalation policies
Create a routing key
Select appropriate external Monitoring System integrations
Configure 3 Splunk On-Call integrations

Module 4: Reporting on Team Activity and Performance

Differentiate between the types of reports
Create a post-incident review report
Track responses metrics
Customize on-call Review report
Track flow of incidents after the fact using the Incident
Frequency report (Enterprise edition only)

Module 5: Advanced Features

Use the Alert Rules Engine to add annotations to an incident
Use the Alert Rules Engine to transform an alert
Re-route or mute incidents based on content
Create outgoing Webhooks to extend product functionality
Use the public API portal to find details on the public API
Explain what data in Splunk On-Call can be maintained with Terraform

Audience

Prerequisites

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