SPLK-UITSVCINTEL4.9 - Using Splunk IT Service Intelligence 4.11

Overview

Duration: 4.0 hours

This one-day course is designed for analyst users who want to use Splunk IT Service Intelligence to manage, analyze, and optimize their IT services. Those who will implement Splunk IT Service Intelligence, please enroll in Implementing Splunk IT Service Intelligence instead.

Objectives

IT Service Intelligence Cloud features and user interface
Creating Glass Tables
Investigating with Deep Dives
Managing Episodes of Notable Event

Content

Module 1 – Monitoring Services with Service Analyzer

Define key service intelligence concepts
Describe IT Service Intelligence user roles
Examine the IT Service Intelligence user interface
Monitor Services with Service Analyzer

Module 2 – Visualizing Services with Glass Tables

Describe glass tables
Use glass tables
Design glass tables
- Planning
- Views
- Edit mode
  - Top bar controls
  - Configuration bar
  - Visualization types
  - Source
- Configure glass tables
  - Drilldowns
  - Services and KPIs
  - Ad-hoc searches, including predictive
  - Service swapping

Module 3 – Investigating Issues with Deep Dives

- Describe deep dive concepts and their relationships
  - Default
  - Custom
  - Lanes
- Use default deep dives
- Create and customize new custom deep dives
- Add and configure lanes
  - Metric lane
  - KPI lane
  - Event lane
- Customize lane views
  - Bulk actions
  - State and level thresholds
  - Graph rendering
  - Entity and anomaly overlays
  - Overlays as lanes
  - View modules
- Describe effective workflows for troubleshooting

Module 4 – Managing Episodes

- Define key episode terms and their relationships
  - Multi-KPI alerts
  - Notable events
  - Notable event groups (Episodes)
  - How multi KPI alerts generate notable events
- Describe the episodes workflow
  - Take ownership
  - Change status as needed
  - Comment as needed
- Work with episodes
  - Episode review
  - Update an episode
  - Investigate details
    - Impact tab
    - Timeline tab
    - Similar Episodes tab
    - Common fields
  - Add comments
  - Search
  - Take action
    - Bi-directional ticketing
    - Reference links
  - Integrations
  - Views and Filters
  - Permissions

Audience

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Prerequisites

To be successful, students should have a solid understanding of the following courses:

Splunk Fundamentals 1

Or the following single-subject courses:

What is Splunk
Intro to Splunk
Using Fields
Scheduling Reports and Alerts
Visualizations
Leveraging Lookups and Sub-searches
Search Under the Hood
Introduction to Knowledge Objects
Enriching Data with Lookups
Introduction to Dashboards

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