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TOS68G - IBM SmartCloud Control Desk 7.5.1 Service Request Management Fundamentals
TOS68G - IBM SmartCloud Control Desk 7.5.1 Service Request Management Fundamentals
Objectives
- Describe the features and applications of the Service Desk and Service Catalog
- Explain the purpose and goals of request fulfillment, incident management, and problem management processes
- Handle an issue from initial report to
Content
- Overview
- Service Management
- The Service Desk
- Service Requests, Incidents, and Problems
- The Service Catalog
- Self-service
- Workflows
- Service Level Agreements
- Surveys
- Reporting
Audience
This basic course is for anyone who who implements or uses SmartCloud Control Desk for Service Desk and Service Catalog functions.
Prerequisites
You should have:
- IBM SmartCloud Control Desk 7.5 Foundations (SPVC) (TOS34) and basic skills with operating systems, database administration, IPv4 networking and service desk concepts.
Certification
Schedule
Lịch khai giảng
Tên khóa học
Thời gian
Lịch dự kiến
Địa điểm
Học phí
ĐĂNG KÝ
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