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TP362G - IBM Control Desk 7.6 Service Request Management Fundamentals

TP362G - IBM Control Desk 7.6 Service Request Management Fundamentals

TP362G - IBM Control Desk 7.6 Service Request Management Fundamentals

Objectives

You should be able to perform the following tasks:

  • Describe the features and applications of the Service Desk and Service Catalog
  • Explain the purpose and goals of request fulfillment, incident management, and problem management

Content

1. Overview

  • Service Request Management challenges
  • Industry standards
  • Tivoli's process automation engine
  • IBM Control Desk

2. Service management

  • IBM Service Management overview
  • Service operation
  • Support levels overview
  • Tickets overview
  • Working with other management processes


3. The Service Desk

  • Service Desk overview
  • The Service Requests application
  • Looking for new tickets
  • Creating new service requests
  • Filling out the service request
  • Time management
  • Information locations overview
  • Searching for information
  • Fulfilling the request
  • Communications
  • Documenting the solution
  • Resolving tickets
  • The Incidents application
  • Creating the incident ticket
  • Filling out the incident ticket
  • Resolving the incident
  • The Problems application
  • Creating a problem ticket


4. Service requests, incidents, and problems

  • Process flow
  • Request Fulfillment roles
  • Simple information request scenario
  • Solution lookup scenario
  • Solution creation scenario
  • Complex issue scenario
  • Incident management overview
  • Global issues
  • Event management
  • Incident roles
  • Incident management scenario
  • Problem management overview
  • Problem management roles
  • Problem management scenario


5. The Service Catalog

  • Service Catalog overview
  • The Service Catalog process
  • Scenario


6. Self-service

  • Overview
  • Role
  • Self-service tools
  • Scenarios
  • Navigating the Service Portal


7. Workflows

  • Overview
  • Workflow process maps
  • Task assignments
  • Routing workflow
  • Workflow actions
  • Scenarios


8. Service level agreements

  • Overview
  • Commitments
  • Escalations
  • Applying service level agreements


9. Surveys

  • Measuring satisfaction
  • Survey forms
  • Creating a survey
  • Sending surveys

10. Reporting

  • Overview
  • Running reports
  • Reports

Audience

This course is designed for anyone who implements or uses IBM Control Desk for Service Desk and Service Catalog functions, or anyone working with Service Requests, Incidents or Problems.

Prerequisites

Before taking this course, you should have the following skills:

  • At a minimum, intermediate computer skills
  • The ability to visualize complex scenarios

Certification

Schedule

Lịch khai giảng

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ZB870G - Administration of IBM Business Process Manager Advanced v8.5.5

An updated version of this course is available. For more information, click Administration of IBM Business Process Manager Advanced V8.5.7(ZB871G). This course is also available as classroom course Administration of IBM Business Process Manager Advanced V8.5.5 (WB870G). In this introductory course, you learn the skills that are needed to install, configure, and administer IBM Business Process Manager Advanced V8.5.5. IBM Business Process Manager Advanced V8.5.5 includes IBM Process Server, IBM Integration Designer, IBM Process Designer, IBM Process Center, and WebSphere Enterprise Service Bus. This course focuses on IBM Process Server, which is a high-performance business engine at the heart of business process management (BPM) and service-oriented architecture (SOA). The course covers how to configure both Process Center and Process Server in a network deployment environment. You learn about the various deployment topologies available for both environments. The course also teaches you about the selection criteria for choosing an appropriate deployment topology. You learn how Business Process Manager uses the service integration bus (WebSphere Platform Messaging) for all asynchronous communications. To build a highly available Process Server architecture, you must understand how the service integration bus works, and know how to integrate it into the design of a topology. Hands-on exercises on the Linux operating system are provided throughout the course, giving you practical experience with designing, deploying, and troubleshooting a highly available Process Server environment. Through the labs, you configure both Process Center and Process Server in a network deployment environment and verify the configuration. You deploy a basic application and use it to test the capabilities of the Process Server environment. You examine applications in Process Center and deploy applications to both an online and an offline Process Server environment. Finally, you integrate the deployment manager with IBM Tivoli Directory Server and secure the environment. This course provides lab exercises running on IBM Business Process Manager Advanced V8.5.5. The lab environment for this course uses the Linux platform. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
5.0 days

ZB867G - Administration of IBM Business Process Manager Advanced v8.5

An updated version of this course is available. For more information, click Administration of IBM Business Process Manager Advanced V8.5.5 (ZB870G). This course is also available as classroom course Administration of IBM Business Process Manager Advanced V8.5 (WB867G). In this introductory course, you learn the skills that are needed to install, configure, and administer IBM Business Process Manager Advanced V8.5. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
5.0 days

ZB859G - Developing Applications in IBM Business Process Manager Advanced v8.5.6 - I

An updated version of this course is available. For more information, click Administration of IBM Business Process Manager Advanced V8.5.5 (ZB870G). This course is also available as classroom course Administration of IBM Business Process Manager Advanced V8.5 (WB867G). In this introductory course, you learn the skills that are needed to install, configure, and administer IBM Business Process Manager Advanced V8.5. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
5.0 days

ZB830G - IBM Business Process Manager Coach Enhancement Using the BPM UI Toolkit

This course is also available as classroom course IBM Business Process Manager Coach Enhancement Using the BPM UI Toolkit (WB830G). This course teaches you how to use the BPM UI toolkit for IBM Business Process Manager coach enhancements. It provides a detailed introduction to key concepts, capabilities, and controls. The BPM UI toolkit enhances and streamlines the BPM UI creation process. It offers controls and familiar UI development patterns that help UI developers focus directly and efficiently on business problems. For information about other related courses, see the IBM Training website: http://www.ibm.com/training If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
2.0 days

ZB828G - Developing Workflow Solutions using IBM Business Automation Workflow v19.0.0.1

This course is also available as classroom course Developing Workflow Solutions using IBM Business Automation Workflow V19.0.0.1 (WB828G).   This course integrates training in business process management (BPM) methods and implementation with IBM Business Automation Workflow V19. You learn core process modeling and implementation skills, the project development approach, process model implementation fundamentals, and delivery patterns. These skills improve the speed and quality of process definition and implementation efforts.    IBM Business Automation Workflow is a comprehensive environment that provides the visibility and insight that is required to effectively manage the business processes of an organization. The course begins with an overview of the product and then covers business process management, emphasizing the concepts of reuse, ease of maintenance, and high-quality development strategies. You create a structured process using IBM Process Designer from business requirements that are identified during process analysis. You learn how to make team collaboration more efficient by using standard Business Process Model and Notation (BPMN) elements.   The course provides an overview of the architecture of IBM Business Automation Workflow and describes the use of process applications and toolkits within the tool. You create business objects and variables, implement gateways, and demonstrate process flow on your diagrams. You build customized user interfaces (coaches) to enable business and process data flows throughout the process model.   The course uses an interactive learning environment, with class review questions to reinforce concepts and check understanding. Lab exercises throughout the course provide hands-on experience with IBM tools. This course is intended to be collaborative, and you can work in teams to complete class activities.   For information about other related courses, see the IBM Training website: ibm.com/training
5.0 days

ZB827G - Process Implementing with IBM Business Process Manager v8.6 - I

This course is also available as classroom course Process Implementing with IBM Business Process Manager V8.6 - I (WB827G). This course integrates training in business process management (BPM) methods and implementation with IBM Business Process Manager V8.6. You learn core process modeling and implementation skills, the project development approach, process model implementation fundamentals, and exceptional delivery patterns. These skills improve the speed and quality of process definition and implementation efforts. IBM Business Process Manager is a comprehensive BPM environment that provides the visibility and insight that is required to effectively manage the business processes of an organization. The course begins with an overview of business process management, emphasizing the concepts of reuse, ease of maintenance, and high-quality development strategies. You create simple ad hoc activities by using the web-based tools, and use the IBM Business Process Manager Process Designer to create a business process definition (process) from business requirements that are identified during process analysis. You learn how to make team collaboration more efficient by enabling all team members to use standard Business Process Model and Notation (BPMN) elements. The course continues with an overview of the architecture of IBM Business Process Manager, and describes the use of process applications and toolkits within the tool. You create business objects and variables, implement gateways, and demonstrate process flow on your diagrams. You build customized user interfaces (coaches) to enable business and process data flows throughout the process model. The course uses an interactive learning environment, with hands-on demonstrations and class activities to reinforce concepts and check understanding. Lab exercises throughout the course provide hands-on experience with BPM tasks and skills. This course is intended to be collaborative, and you can work in teams to complete class activities. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
5.0 days

ZB820G - Process Implementing with IBM Business Process Manager Standard-Adv V8.5.6 - II

An updated version of this course is available. For more information, click Process Implementing with IBM Business Process Manager Standard V8.5.7 - II (ZB824G). This course is also available as classroom course Process Implementing with IBM Business Process Manager Standard-Adv V8.5.6 - II (WB820G). This course teaches application developers and BPM team members how to use IBM Business Process Manager to design and develop process applications. It is an interactive class with demonstrations and hands-on lab exercises. This course teaches methods for designing and building complex process application solutions with IBM Business Process Manager. IBM Business Process Manager is a comprehensive BPM product that provides the visibility and insight necessary to effectively manage organizational business processes. This course focuses on the Standard configuration of IBM Business Process Manager. The course begins by explaining how to extend process visibility beyond process participants to managers and executives. This visibility is realized through reports that provide real-time productivity and historical performance trends. The course also covers how a process application incorporates rich user interactivity without sacrificing user response time. You also learn how to integrate disparate systems and data sources through inbound and outbound integrations. Hands-on exercises throughout the course give you the opportunity to develop a process application that enhances the function, usability, performance, and maintainability of a business process. The lab environment for this course uses the Windows operating system. For information about other related courses, visit the IBM Training website: http://www.ibm.com/training If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
5.0 days

ZB819G - Process Implementing with IBM Business Process Manager Standard-Adv v8.5.6 - I

An updated version of this course is available. For more information, click Process Implementing with IBM Business Process Manager Standard V8.5.7 - I (ZB823G). This course is also available as classroom course Process Implementing with IBM Business Process Manager Standard-Adv V8.5.6 - I (WB819G). This course integrates training in business process management (BPM) methods and implementation with IBM Business Process Manager V8.5.6. You learn core process modeling and implementation skills, the project development approach, process model implementation fundamentals, and exceptional delivery patterns. These skills improve the speed and quality of process definition and implementation efforts. IBM Business Process Manager is a comprehensive BPM environment that provides the visibility and insight that is required to effectively manage the business processes of an organization. The course begins with an overview of business process management, emphasizing the concepts of reuse, ease of maintenance, and high-quality development strategies. You create a simple case by using the browser-based tools, and use the IBM Business Process Manager Process Designer to create a business process definition (BPD) from business requirements that are identified during process analysis. You learn how to make team collaboration more efficient by enabling all team members to use standard Business Process Model and Notation (BPMN) elements. The course continues with an overview of the architecture of IBM Business Process Manager, and describes the use of process applications and toolkits within the tool. You create business objects and variables, implement gateways, and demonstrate process flow on your diagrams. You build customized user interfaces (coaches) to enable business and process data flows throughout the process model. The course uses an interactive learning environment, with hands-on demonstrations and class activities to reinforce concepts and check understanding. Lab exercises throughout the course provide hands-on experience with BPM tasks and skills. This course is intended to be collaborative, and you can work in teams to complete class activities. For information about other related courses, visit the IBM Training website: http://www.ibm.com/training If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
5.0 days

ZB818G - Process Modeling with IBM Business Process Manager Standard-Adv v8.5.6

An updated version of this course is available. For more information, Process Modeling with IBM Business Process Manager Standard V8.5.7 (ZB822G). This course is also available as classroom course Process Modeling with IBM Business Process Manager Standard-Adv V8.5.6 (WB818G). This course integrates training in business process management (BPM) methods and process modeling with IBM Business Process Manager V8.5.6. You learn core process modeling skills and the project development approach. These skills improve the speed and quality of process definition creation efforts. IBM Business Process Manager is a comprehensive BPM environment that provides the visibility and insight that is required to effectively manage the business processes of an organization. The course begins with an overview of business process management, emphasizing the concepts of reuse, ease of maintenance, and high-quality development strategies. You create a simple case by using the browser-based tools, and use the IBM Business Process Manager Process Designer to create a business process definition (BPD) from business requirements that are identified during process analysis. You learn how to make team collaboration more efficient by enabling all team members to use standard Business Process Model and Notation (BPMN) elements. The course uses an interactive learning environment, with hands-on demonstrations and class activities to reinforce concepts and check understanding. Lab exercises throughout the course provide hands-on experience with BPM tasks and skills. This course is intended to be collaborative, and you can work in teams to complete class activities. For information about other related courses, visit the IBM Training website: http://www.ibm.com/training If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
2.0 days

ZB502G - Automating Tasks Using IBM Robotic Process Automation with Automation Anywhere

This course is also available as classroom course Automating Tasks Using IBM Robotic Process Automation with Automation Anywhere (WB502G). This course is intended to teach the skills that are needed to work with the IBM Robotic Process Automation (RPA) with Automation Anywhere Enterprise Client and Control Room to develop and manage bots. The course covers the development of both Meta bots and Task bots but focuses mostly on Task bot development. The course uses an interactive learning environment, with hands-on exercises to reinforce concepts and check understanding. Lab exercises throughout the course provide hands-on experience with developing robotic tasks. The course introduces robotic process automation, typical use cases, challenges, good practices and high-level architecture of the IBM Robotic Process Automation with Automation Anywhere product. The emphasis of the course is in hands-on coding in the development environment (i.e. Workbench). Development is performed using the most common bot commands. Bots are built to accomplish everyday business challenges including extracting data from various sources, writing data to various sources, conditional processing, and looping. The course also covers the use of various Recorders to record user interactions. At the completion of the course, the student is encouraged to take a Badge test to earn the Automating Tasks Using IBM Robotic Process Automation with Automation Anywhere V11 badge. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
5.0 days

ZB404G - Developing Rule Solutions in IBM Operational Decision Manager v8.10

This course is also available as classroom course Developing Rule Solutions in IBM Operational Decision Manager V8.10 (WB404G). This course introduces developers to IBM Operational Decision Manager V8.10. It teaches you the concepts and skills that you need to design, develop, and integrate a business rule solution with Operational Decision Manager. The course begins with an overview of Operational Decision Manager, which is composed of two main environments: Decision Server for technical users and Decision Center for business users. The course outlines the collaboration between development and business teams during project development. Through instructor-led presentations and hands-on lab exercises, you learn about the core features of Decision Server, which is the primary working environment for developers. You design decision services and work with the object models that are required to author and execute rule artifacts. You gain experience with deployment and execution, and work extensively with Rule Execution Server. In addition, you become familiar with rule authoring so that you can support business users to set up and customize the rule authoring and validation environments. You also learn how to use Operational Decision Manager features to support decision governance. The lab environment for this course uses Windows Server 2012 R2 Standard Edition.
5.0 days

ZB403G - Developing Solutions with IBM Decision Server Insights v8.10

This course is also available as classroom course Developing Solutions with IBM Decision Server Insights V8.10 (WB403G). In this course, you learn about the main features of the Decision Server Insights component of IBM Operational Decision Manager V8.10. Decision Server Insights combines rules and events on a highly available platform. By using Decision Server Insights, you can build applications that make decisions in near real-time and in situational contexts. You experience how to use time-based reasoning and location-based reasoning to build a real-world solution that detects and responds to business situations. You also learn the key capabilities of the multi-agent architecture of Decision Server Insights by developing several agents that are bound to a single entity for different purposes. This course focuses on solution development, deployment, testing, and administration. You learn how to implement the business logic that detects business situations and uses situational context to decide and take the next best action. The course begins with an overview of the programming model for Decision Server Insights and the architecture for the Decision Server Insights runtime environment. You learn how to design a Decision Server Insights solution, model the business entities and events that you care about, and implement the business logic. You work with a realistic test client to test the behavior of your implementation after deployment. The course also covers administration topics, including installation, configuration of the Decision Server Insights reference topology, solution deployment in a grid environment, and grid administration. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
4.0 days

ZB402G - Developing Rule Solutions in IBM Operational Decision Manager v8.9.2

An updated version of this course is available. For more information, click Developing Rule Solutions in IBM Operational Decision Manager V8.10 (ZB404G). This course is also available as classroom course Developing Rule Solutions in IBM Operational Decision Manager V8.9.2 (WB402G). This course introduces developers to IBM Operational Decision Manager V8.9.2. It teaches you the concepts and skills that you need to design, develop, and integrate a business rule solution with Operational Decision Manager. The course begins with an overview of Operational Decision Manager, which is composed of two main environments: Decision Server for technical users and Decision Center for business users. The course outlines the collaboration between development and business teams during project development. Through instructor-led presentations and hands-on lab exercises, you learn about the core features of Decision Server, which is the primary working environment for developers. You design decision services and work with the object models that are required to author and execute rule artifacts. You gain experience with deployment and execution, and work extensively with Rule Execution Server. In addition, you become familiar with rule authoring so that you can support business users to set up and customize the rule authoring and validation environments. You also learn how to use Operational Decision Manager features to support decision governance. The lab environment for this course uses Windows Server 2012 R2 Standard Edition. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
5.0 days

ZB401G - Managing Decisions in IBM Operational Decision Manager v8.9

This course is also available as classroom course Managing Decisions in IBM Operational Decision Manager V8.9 (WB401G). This course introduces business analysts to IBM Operational Decision Manager V8.9. You learn the concepts and skills that are necessary to capture, author, validate, and manage business rules with Operational Decision Manager. IBM Operational Decision Manager provides a complete platform for managing business rules by helping to automate and govern decisions across processes and applications. This course focuses on the iterative nature of working collaboratively with business policy experts and development teams on rule projects. Through instructor-led presentations and hands-on lab exercises, you learn about the core features of Operational Decision Manager. You also receive intensive training in modeling business rule vocabulary, rule discovery, rule authoring, and rule governance and management. The course uses realistic scenarios and a case study to illustrate the principles and good practices for discovering, analyzing, and authoring business rules. The lab environment for this course uses Windows 2012 Server R2 Standard. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
5.0 days

ZB400G - Developing Rule Solutions in IBM Operational Decision Manager v8.9

An updated version of this course is available. For more information, click Developing Rule Solutions in IBM Operational Decision Manager V8.9.2 (ZB402G). This course is also available as classroom course Developing Rule Solutions in IBM Operational Decision Manager V8.9 (WB400G). This course introduces developers to IBM Operational Decision Manager V8.9. It teaches you the concepts and skills that you need to design, develop, and integrate a business rule solution with Operational Decision Manager. The course begins with an overview of Operational Decision Manager, which is composed of two main environments: Decision Server for technical users and Decision Center for business users. The course outlines the collaboration between development and business teams during project development. Through instructor-led presentations and hands-on lab exercises, you learn about the core features of Decision Server, which is the primary working environment for developers. You design decision services and work with the object models that are required to author and execute rule artifacts. You gain experience with deployment and execution, and work extensively with Rule Execution Server. In addition, you become familiar with rule authoring so that you can support business users to set up and customize the rule authoring and validation environments. You also learn how to use Operational Decision Manager features to support decision governance. The lab environment for this course uses Windows Server 2012 R2 Standard Edition. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
5.0 days

ZB399G - Developing Solutions with IBM Decision Server Insights v8.8

This course is also available as classroom course Developing Solutions with IBM Decision Server Insights V8.8 (WB399G). In this course, you learn about the main features of the Decision Server Insights component of IBM Operational Decision Manager Advanced V8.8. Decision Server Insights enables real-time, in-memory, rule-based, event-driven, and analytical decision making. You experience how to use analytics, time-based reasoning, and location-based reasoning to build a real-world solution that detects and responds to business situations. You also learn the key capabilities of the multi-agent architecture of Decision Server Insights by developing several agents that are bound to a single entity for different purposes. This course focuses on solution development, deployment, testing, and administration. You learn how to implement the business logic that detects business situations and uses situational context to decide and take the next best action. The course begins with an overview of the programming model for Decision Server Insights and the architecture for the Decision Server Insights runtime environment. You learn how to design a Decision Server Insights solution, model the business entities and events that you care about, and implement the business logic. You work with a realistic test client to test the behavior of your implementation after deployment. The course also covers administration topics, including installation, configuration of the Decision Server Insights reference topology, solution deployment in a grid environment, and grid administration. For information about other related courses, see the IBM Training website: http://www.ibm.com/training
4.0 days

ZT011G - IBM Aspera High-Speed Transfer Server Administration

This course is also available as classroom course IBM Aspera High-Speed Transfer Server Administration (WT011G). This course is intended to teach the necessary knowledge and skills to install, configure, and use the IBM Aspera High-Speed Transfer Server.
3.0 days

ZB398G - Developing Solutions with IBM Decision Server Insights v8.7.1

An updated version of this course is available. For more information, click Developing Solutions with IBM Decision Server Insights V8.8 (ZB399G). This course is also available as classroom course Developing Solutions with IBM Decision Server Insights V8.7.1 (WB398G). This course teaches you the main features of the Decision Server Insights component of IBM Operational Decision Manager Advanced V8.7.1. Decision Server Insights enables real-time, in-memory, rule-based, event-driven, and analytical decision making. You experience how to use analytics, time-based reasoning, and location-based reasoning to build a real-world solution that detects and responds to business situations. You also learn the key capabilities of the multi-agent architecture of Decision Server Insights by developing several agents that are bound to a single entity for different purposes. This course focuses on solution development, deployment, and testing. You learn how to implement the business logic that detects business situations and uses situational context to decide and take the next best action. The course begins with an overview of the programming model for Decision Server Insights and the architecture for the Decision Server Insights runtime environment. You learn key terminology such as event, entity, agent, and aggregate. You learn about the analytic capabilities that provide the foundation for decisions results. You also learn how to design a Decision Server Insights solution, model the business entities and events that you care about, and implement the business logic. You work with a realistic test client to test the behavior of your implementation after deployment. For information about other related courses, visit the IBM Training website: http://www.ibm.com/training If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
3.0 days

ZB396G - Managing Decisions in IBM Operational Decision Manager v8.7.1

An updated version of this course is available. For more information, click Managing Decisions in IBM Operational Decision Manager V8.9 (ZB401G). This course is also available as classroom course Managing Decisions in IBM Operational Decision Manager V8.7.1 (WB396G). This course introduces business analysts to IBM Operational Decision Manager V8.7.1. You learn the concepts and skills that are necessary to capture, author, validate, and manage business rules with Operational Decision Manager. IBM Operational Decision Manager provides a complete platform for managing business rules by helping to automate and govern decisions across processes and applications. This course focuses on the iterative nature of working collaboratively with business policy experts and development teams on rule projects. Through instructor-led presentations, product demonstrations, and hands-on lab exercises, you learn about the core features of Operational Decision Manager. You also receive intensive training in modeling business rule vocabulary, rule discovery, rule authoring, and rule governance and management. The course uses realistic scenarios and a case study to illustrate the principles and good practices for discovering, analyzing, and authoring business rules. The lab environment for this course uses Windows 2008 Server R2 Standard. For information about other related courses, visit the IBM Training website: http://www.ibm.com/training If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
5.0 days

ZB395G - Developing Rule Solutions in IBM Operational Decision Manager v8.8

An updated version of this course is available. For more information, click Developing Rule Solutions in IBM Operational Decision Manager V8.9 (ZB400G). This course is also available as classroom course Developing Rule Solutions in IBM Operational Decision Manager V8.8 (WB395G). This course introduces developers to IBM Operational Decision Manager V8.8. You learn the concepts and skills that you need to design, develop, and integrate a business rule solution with Operational Decision Manager. The course begins with an overview of Operational Decision Manager, which is composed of two main environments: Decision Server for technical users and Decision Center for business users. The course outlines the collaboration between development and business teams during project development. Through instructor-led presentations and hands-on lab exercises, you learn about the core features of Decision Server, which is the primary working environment for developers. You design a business rule application, and work with the object models that are required to author and execute rule artifacts. You gain experience with rule deployment and execution within various types of client applications. You work extensively with Rule Execution Server and learn how you can integrate decision services within an enterprise environment. In addition, you become familiar with rule authoring so that you can support business users to set up and customize the rule authoring and validation environments. You also learn how to use Operational Decision Manager features to support decision governance. The lab environment for this course uses Windows Server 2008 R2 Standard Edition. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms For information about other related courses, visit the IBM Training website: http://www.ibm.com/training
5.0 days

ZB393G - Administering IBM Operational Decision Manager v8.7.1

An updated version of this course is available. For more information, click Developing Rule Solutions in IBM Operational Decision Manager V8.8 (ZB395G). This course is also available as classroom course Administering IBM Operational Decision Manager V8.7.1 (WB393G). This course introduces administrators to IBM Operational Decision Manager (ODM) V8.7.1. You learn the concepts and skills that are necessary to install, configure, and manage Decision Server Rules, Decision Center, and Decision Server Insights. For information about other related courses, visit the IBM Training website: http://www.ibm.com/training If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
4.0 days

ZB392G - Developing Rule Solutions in IBM Operational Decision Manager v8.7

An updated version of this course is available. For more information, click Developing Rule Solutions in IBM Operational Decision Manager V8.8 (ZB395G). This course is also available as classroom course Developing Rule Solutions in IBM Operational Decision Manager V8.7 (WB392G). This course introduces developers to IBM Operational Decision Manager V8.7. You learn the concepts and skills that you need to design, develop, and integrate a business rule solution with Operational Decision Manager. The course begins with an overview of Operational Decision Manager, which is composed of two main environments: Decision Server for technical users and Decision Center for business users. The course outlines the collaboration between development and business teams during project development. Through instructor-led presentations and hands-on lab exercises, you learn about the core features of Decision Server, which is the primary working environment for developers. You design a business rule application, and work with the object models that are required to author and execute rule artifacts. You gain experience with rule deployment and execution within various types of client applications. You work extensively with Rule Execution Server and learn how you can integrate decision services within an enterprise environment. In addition, you become familiar with rule authoring so that you can support business users to set up and customize the rule authoring and validation environments. You also learn how to use Operational Decision Manager features to support decision governance. The lab environment for this course uses Windows Server 2008 R2 Standard Edition. For information about other related courses, visit the IBM Training website: http://www.ibm.com/training If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
5.0 days

ZB318G - IBM Cloud Pak for Automation, Installation and Administration

This course is also available as classroom course IBM Cloud Pak for Automation, Installation and Administration (WB318G). This course is designed to teach the skills that are needed to work with IBM Cloud Pak for Automation. Through a presentation and three hands-on lab exercises, you learn to deploy the IBM Operational Decision Manager (ODM) and IBM FileNet P8 Content Platform Engine products in containerized environments by using IBM Cloud Pak for Automation. You use Network File System (NFS), Db2, and Lightweight Directory Access Protocol (LDAP) as required by ODM and Content running in docker containers. You also learn some basic skills to manage, troubleshoot, and administer the installed containerized products that are deployed on the Red Hat OpenShift environment. In the lab exercises, you interact with the OpenShift cluster by using both the OpenShift Command-line interface (CLI) and the web console
2.0 days

ZB031G - Process Discovery and Modeling in IBM Blueworks Live

In this introductory course, you learn how to do process discovery, create process models, and capture process documentation with IBM Blueworks Live. Blueworks Live provides simple-to-understand product features that facilitate collaborative process discovery and modeling. This course is designed for novice Blueworks Live business users, and it focuses on two main topics. First, you learn the core modeling skills and methods that improve the speed and quality of defining processes with BPMN. Second, you learn the core product skills and methods that are needed to model processes with IBM Blueworks Live. Exercises throughout the course are designed to reinforce the concepts that you learn, and allow you to practice by using Blueworks Live. The exercises cover skills such as capturing process details in a Blueworks Live Discovery Map, conducting Playbacks, and creating a process diagram. Note: These exercises require an established Blueworks Live account, which your organization must provide for you. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
1.0 day

ZB030G - IBM Blueworks Live Account Administration

In this course, you learn how to administer Blueworks Live, manage accounts, and use enhanced product features. The course is designed for advanced business users who have experience in creating, analyzing, and documenting business processes with Blueworks Live. The first section of the course, "Managing users and user access," teaches you how to manage users and account spaces. The second section, "Account management," covers how to customize accounts, how to manage the glossary, and other account management needs. In the third section, "Blueworks Live enhancements," you learn how to capture policies and conduct playbacks in Blueworks Live. Lab exercises throughout the course reinforce the concepts that you learn and allow you to practice managing Blueworks Live. These exercises require an established Blueworks Live account, which your organization must provide for you.
1.0 day

ZA855G - WebSphere Application Server v8.5.5 Administration

An updated version of this course is available. For more information, click WebSphere Application Server V9 Administration (ZA590G). This course is also available as classroom course WebSphere Application Server V8.5.5 Administration (WA855G). This course teaches you the skills that are needed to install and administer IBM WebSphere Application Server V8.5.5. This release offers users enhanced support for standards, emerging technology, and a choice of development frameworks. In this course, you learn how to install, configure, and maintain IBM WebSphere Application Server V8.5.5 base, Network Deployment (ND), and the Liberty profile. You learn how to deploy enterprise Java applications in a single computer or clustered configuration. In addition, you learn how to work with features of WebSphere Application Server V8.5.5, such as IBM Installation Manager, WebSphere Customization Toolbox, security enhancements, Intelligent Management, and centralized installation. Throughout the course, hands-on exercises and demonstrations reinforce lecture content and give you practical experience with WebSphere Application Server V8.5.5. You complete tasks such as installing and assembling applications, applying problem determination techniques, configuring a clustered environment, and working with fine-grained administrative security.
5.0 days

ZA599G - WebSphere Application Server v9 Administration in a Federated Environment

This course teaches you the skills that are needed to administer IBM WebSphere Application Server V9 in a federated environment. This release of IBM WebSphere Application Server provides enhanced support for standards (notably Java 7 EE), emerging technology, and a choice of development frameworks. In this course, you learn how to configure and maintain IBM WebSphere Application Server V9 Network Deployment. You learn how to deploy and create a deployment manager and federate a cell. In addition, you learn how to create a cluster within the federated cell. Throughout the course, hands-on exercises and demonstrations reinforce lecture content. You gain practical experience with WebSphere Application Server V9 by completing tasks such as creating a deployment manager, federating a stand-alone application server, creating a custom profile, and clustering an existing application server.
2.0 days

ZA590G - WebSphere Application Server v9 Administration

This course teaches you the skills that are needed to administer IBM WebSphere Application Server V9. This release of IBM WebSphere Application Server provides enhanced support for standards (notably Java 7 EE), emerging technology, and a choice of development frameworks. In this course, you learn how to configure and maintain IBM WebSphere Application Server V9 in a single-server environment. You learn how to deploy enterprise Java applications in a single computer configuration. In addition, you learn how to work with features of WebSphere Application Server V9, such as the wsadmin scripting interface, security, and performance monitoring. Hands-on exercises throughout the course give you practical experience with the skills you develop in the lectures.
3.0 days

WM156G - IBM MQ v9.1 System Administration

This course teaches you how to customize, operate, administer, and monitor IBM MQ on-premises on distributed operating systems. The course covers configuration, day-to-day administration, problem recovery, security management, and performance monitoring. In addition to the instructor-led lectures, the hands-on exercises provide practical experience with distributed queuing, working with MQ clients, and implementing clusters, publish/subscribe messaging. You also learn how to implement authorization, authentication, and encryption, and you learn how to monitor performance. Note: This course does not cover any of the features of MQ for z/OS or MQ for IBM i.
5.0 days

WF270G - IBM Content Navigator Administration V3.0.6

This course is also available as self-paced virtual (e-learning) course IBM Content Navigator Administration V3.0.6 (ZF270G). This option does not require any travel. This course provides technical professionals with the skills that are needed to configure, customize, and administer the IBM Content Navigator web client for IBM FileNet Content Manager. The course begins with an introduction to IBM Content Navigator. You learn how to view, add, modify, and search for content in the web client. You learn how to connect to repositories, create new desktops, define cross-repository searches, create teamspace, configure IBM Content Navigator Sync services and Edit services client, define role-based redactions, and build entry templates. You also configure external share to securely share documents with users outside of your organization. You learn how to customize the desktop appearance, modify menus, icons, and labels, create a viewer map, and register a plug-in. IBM Content Navigator can be used to manage content from different types of repositories such as IBM FileNet Content Manager, IBM Content Manager, IBM Content Manager OnDemand, CMIS, and Box. This course focuses on IBM FileNet Content Manager. Through instructor-led presentations and hands-on lab exercises, you learn about the core features of IBM Content Navigator. The lab environment for this course uses Windows Server 2016 Standard Edition.<
4.0 days

ZB394G - Developing Solutions with IBM Decision Server Insights v8.7

An updated version of this course is available. For more information, click Developing Solutions with IBM Decision Server Insights V8.7.1 (ZB398G). This course is also available as classroom course Developing Solutions with IBM Decision Server Insights V8.7 (WB394G). This course teaches you the main features of the Decision Server Insights component of IBM Operational Decision Manager Advanced V8.7. Decision Server Insights enables real-time, in-memory, rule-based, event-driven, and analytical decision making. You experience how to use analytics, time-based reasoning, and location-based reasoning to build a real-world solution that detects and responds to business situations. You also learn the key capabilities of Decision Server Insight's multi-agent architecture by developing several agents that are bound to a single entity for different purposes. This course focuses on solution development, deployment, and testing. You learn how to implement the business logic that detects business situations and uses situational context to decide and take the next best action. The course begins with an overview of the programming model for Decision Server Insights and the architecture for the Decision Server Insights runtime environment. You learn key terminology such as event, entity, agent, and aggregate. You learn about the analytic capabilities that provide the foundation for decisions results. You also learn how to design a Decision Server Insights solution, model the business entities and events that you care about, and implement the business logic. You work with a realistic test client to test the behavior of your implementation after deployment. For information about other related courses, visit the IBM Training website: http://www.ibm.com/training If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
3.0 days

WD514G - Create, Secure, and Publish APIs with IBM API Connect v2018

This course is also available as self-paced virtual (e-learning) course Create, Secure, and Publish APIs with IBM API Connect v2018 (ZD514G). This option does not require any travel. This course teaches you how to create, publish, and secure APIs with IBM API Connect V2018. You build Node.js API applications with the LoopBack framework. You define API interfaces according to the OpenAPI specification. You assemble message processing policies and define client authorization schemes, such as OAuth 2.0, in the API definition. You publish APIs and make them available on a secure gateway and on the Developer Portal.
4.0 days

WB828G - Developing Workflow Solutions using IBM Business Automation Workflow v19.0.0.1

This course is also available as self-paced virtual (e-learning) course Developing Workflow Solutions using IBM Business Automation Workflow V19.0.0.1  (ZB828G). This option does not require any travel. This course integrates training in business process management (BPM) methods and implementation with IBM Business Automation Workflow V19. You learn core process modeling and implementation skills, the project development approach, process model implementation fundamentals, and delivery patterns. These skills improve the speed and quality of process definition and implementation efforts.  IBM Business Automation Workflow is a comprehensive environment that provides the visibility and insight that is required to effectively manage the business processes of an organization. The course begins with an overview of the product and then covers business process management, emphasizing the concepts of reuse, ease of maintenance, and high-quality development strategies. You create a structured process using IBM Process Designer from business requirements that are identified during process analysis. You learn how to make team collaboration more efficient by using standard Business Process Model and Notation (BPMN) elements. The course provides an overview of the architecture of IBM Business Automation Workflow and describes the use of process applications and toolkits within the tool. You create business objects and variables, implement gateways, and demonstrate process flow on your diagrams. You build customized user interfaces (coaches) to enable business and process data flows throughout the process model. The course uses an interactive learning environment, with class review questions to reinforce concepts and check understanding. Lab exercises throughout the course provide hands-on experience with IBM tools. This course is intended to be collaborative, and you can work in teams to complete class activities. For information about other related courses, see the IBM Training website: ibm.com/training
5.0 days

WB318G - IBM Cloud Pak for Automation, Installation and Administration

This course is also available as self-paced virtual (e-learning) course IBM Cloud Pak for Automation, Installation and Administration (ZB318G). This option does not require any travel. This course is designed to teach the skills that are needed to work with IBM Cloud Pak for Automation. Through a presentation and three hands-on lab exercises, you learn to deploy the IBM Operational Decision Manager (ODM) and IBM FileNet P8 Content Platform Engine products in containerized environments by using IBM Cloud Pak for Automation. You use Network File System (NFS), Db2, and Lightweight Directory Access Protocol (LDAP) as required by ODM and Content running in docker containers. You also learn some basic skills to manage, troubleshoot, and administer the installed containerized products that are deployed on the Red Hat OpenShift environment. In the lab exercises, you interact with the OpenShift cluster by using both the OpenShift Command-line interface (CLI) and the web console
2.0 days

VY102G - Developing REST APIs with Node.js

This course teaches developers how to create, test, and deploy APIs with Node.js for the IBM Bluemix cloud application platform. The Node.js runtime environment is a highly scalable server-side application platform. In this course, you learn how to develop REST APIs with Express, a popular web application framework for Node. You design callback functions to handle asynchronous network events. You also install and manage Node features with npm, the packaging manager for Node modules. You build, test, and deploy the lab exercises in your own workstation, and on your own IBM Bluemix account. For information about other related courses, visit the IBM Training website: http://www.ibm.com/training If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
2.0 days

VW590G - IBM WebSphere Application Server v9 Installation

This course teaches you the skills that you need to install IBM WebSphere Application Server V9. The course consists of recorded presentations and video demonstrations. In this course, you learn how to install and configure IBM WebSphere Application Server V9 base. You also see how to install IBM Installation Manager 1.8.5, which is a prerequisite for installing WebSphere Application Server. Finally, you see how to install the IBM HTTP server. Throughout the course, recorded demonstrations reinforce lecture content. For information about other related courses, visit the IBM Training website: http://www.ibm.com/training If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
0.5 day

VW013G - IBM Cloud Pak for Applications - Self-Paced Technical Exploration

This course is designed to explain how to move applications from a monolithic architecture to microservices, and develop cloud native applications with DevOps and modernization toolkits. The IBM Cloud Pak™ for Applications provides a hybrid foundation that is built on open standards, and enables workloads and data to run anywhere. It includes a self-service environment that combines open source tools with your existing middleware for continuous integration and delivery, compliance, and visibility across secure, hybrid, multi-cloud environments. You can use it to modernize your existing applications and develop new cloud-native applications for deployment on any cloud. The IBM Cloud Pak™ for Applications runs on Red Hat® OpenShift®.  For information about other related courses, visit the IBM Training website: http://www.ibm.com/training
1.0 day

WF262G - IBM Datacap 9.0.1: Configuration and Administration

This course is also available as self-paced virtual (e-learning) course IBM Datacap 9.0.1: Configuration and Administration (ZF262G). This option does not require any travel. This course shows you how to configure IBM Datacap and its components on a multi-system setup. You also learn about IBM Datacap Navigator configuration, system administration, and maintenance.
5.0 days

WF261G - IBM Datacap 9.0.1: Application Builder

This course is also available as self-paced virtual (e-learning) course IBM Datacap 9.0.1: Application Builder (ZF261G). This option does not require any travel.   This comprehensive course covers various aspects of Datacap application building using the FastDoc and Datacap Studio tools. It introduces the interface, and shows how to create and enhance applications from Form and Learning Templates for processing batches.
5.0 days

TS100DG - Fundamentals of IBM Spectrum Protect

The IBM Spectrum Protect (formerly Tivoli Storage Manager or TSM) suite of products  includes the Spectrum Protect Server and many add-on products and components for  providing enterprise class data protection and disaster recovery. In this Fundamentals  of Spectrum Protect course we provide a simple, easy-to-understand introduction to many  of the components and technologies associated  with Spectrum Protect along with a series  of videos to help better understand the content.
2.0 days

TP351G - IBM Control Desk 7.6 Foundations

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.
2.0 days

TOS68G - IBM SmartCloud Control Desk 7.5.1 Service Request Management Fundamentals

This course introduces you to the fundamental concepts of managing a Service Desk using IBM SmartCloud Control Desk. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to create and resolve service requests, incidents, and problems. You also learn to manage a service catalog, obtain user feedback through surveys, and generate reports. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
3.0 days

TOS38G - IBM SmartCloud Control Desk 7.5 IT Asset Management Fundamentals

This course introduces the fundamental concepts of managing the lifecycle of IT assets using IBM SmartCloud Control Desk. Managing the lifecycle of your IT assets helps you control costs and optimize IT asset utilization. You learn how to track and manage physical assets from procurement to disposal. You also learn how to manage software licenses to mitigate license and regulatory compliance risks. This 3-day hands-on course includes lectures, discussions, demonstrations, and a wide variety of exercises. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
3.0 days

TOD80G - IBM Cloud Pak for Multicloud Managment: Multicloud Manager Administration

This course includes content that is read along with videos and interactive labs for self-paced learning. The course provides the user with essential skills to administer Cloud Pak for Multicloud Management
1.0 day

TOD66G - IBM Netcool Operations Insight 1.6 - Implementation and Configuration

In this course, you install and configure Netcool Operations Insight v1.6 base and Networks for Operations Insight. Features that you configure include event search, event analytics, and topology search.
4.0 days

TOD45G - IBM Application Performance Management Advanced 8.1.3 Fundamentals

This course covers the key features of IBM Application Performance Management and IBM Application Diagnostics, including resource monitoring, deep-dive diagnosis, and transaction diagnosis. Exercises will be carried out for a WebSphere Application Server. An optional unit for the Node.js agent is available as an appendix. All other domains will be covered using slides. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
1.0 day

TOD47G - IBM Control Desk 7.6.0.2 Fundamentals

This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment by using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
2.0 days

TN522G - IBM Netcool Operations Insight 1.6 - Implementation and Configuration

In this course, you install and configure Netcool Operations Insight v1.6 base and Networks for Operations Insight. Features that you configure include event search, event analytics, and topology search.
4.0 days

TN325G - IBM Tivoli Network Manager IP Edition 4.2 Operations and Administration

This course covers the installation, configuration, use, customization, integration of Tivoli Network Manager 4.2 with Network Operations Insight, and network monitoring using the Network Manager pollers. The workshop includes approximately 40% lecture and 60% hands-on exercises. The workshop begins with a basic overview of product components and their associated functions. You configure Tivoli Network Manager and perform a full discovery of simulated networks. To further understand the intricacies of the discovery cycle, you customize discovery by changing the behavior of finders and agents. You also learn to create real-time MIB graphs, control polling behavior, connect isolated networks through manual map editing, and use the reporting functions of IBM Tivoli Network Manager. You also learn to use the Network Health Dashboard and create custom dashboards.
5.0 days

TN045G - IBM Tivoli Netcool Impact 7.1 Administration and Implementation

This course teaches students how to deploy and administer IBM Tivoli Netcool/Impact through practice exercises. This course is designed specifically for anyone who might be technically responsible for the design and implementation of Netcool/Impact, a highly scalable analytics engine that adds event and service enrichment and business impact analysis for event data. You should expect exposure to all fundamental elements of Netcool/Impact with a focus on developing policies within the Netcool/Impact product and exploring the features that enhance the visualization, usability, and integration functions. The visualization enhancements are facilitated by the integration of the IBM Dashboard Application Services Hub, which is part of Jazz™ for Service Management, and Netcool/Impact features such as the UI data provider.
4.0 days

TN035G - IBM Netcool OMNIbus 8.1 Administration and Maintenance

This course is designed for IBM Netcool/OMNIbus 8.1 advanced users and administrators. It includes hands-on lab exercises that are based on a distributed deployment of Netcool/OMNIbus. You start with two images with Netcool/OMNIbus installed and deployed in a high-availability configuration. You use this environment to explore advanced administration topics and deploy advanced features. Note that product installation is not covered in this class. Product installation is covered in Netcool/OMNIbus 8.1 Installation and Configuration (TN025G)
4.0 days

TN025G - IBM Tivoli Netcool OMNIbus 8.1 Installation and Configuration

This course teaches you to perform a complete installation of IBM Tivoli Netcool/OMNIbus 8.1. Through lectures and extensive hands-on exercises, you learn all the steps necessary to perform an installation, including hardware sizing, confirming software prerequisites, installation, creation of ObjectServers, installation of probes, installation of gateways, configuring high availability, and deploying historical event reporting. Throughout the course, you practice your knowledge through extensive hands-on exercises that emphasize the skills taught in the lectures. The lab environment for this course uses the Red Hat Linux platform.
3.0 days

SM937G - IBM System Automation for z/OS 4.1 Implementation and Administration

In this course, you learn how to define automation policy for IBM System Automation for z/OS® (SA z/OS). You learn how to create policy definitions for systems, applications, application groups, and monitor resources. This is delivered in an environment with multiple opportunities for hands-on lab exercises. You define automation policy for several environments: single system and multiple system within a basic sysplex. The System Automation for z/OS automation manager and automation agent run in a z/OS 2.2 environment. The automation platform, Tivoli® NetView for z/OS is at version 6 release 2.
5.0 days

MC09036G - Lab: IBM Cloud APM 814 Introduction

This lab exercise is an introduction to IBM Cloud Application Performance Management 8.1.4. IBM Cloud APM is a comprehensive solution that helps you manage the performance and availability of applications that are deployed on premises (private), in a public cloud, or as a hybrid combination. This solution provides you with visibility, control, and automation of your applications, ensuring optimal performance and efficient use of resources.
0.5 day

MC09035G - Lab: Event Seasonality analysis to discover events that occur in a non-random pattern over time

The goal behind event seasonality is to automatically identify events that occur in a non-random pattern. For example, CPU utilization on a server peaks every Monday at 2:00 AM because a scheduled process runs at that time. The feature identifies the patterns, and when events do not fit the pattern. By analyzing the reports, it is possible to reduce the number of events that occur at non-random times. This could be done by adjusting instrumentation to compensate for known peaks, or simply filtering the events. The analysis can also help determine where anomalies are occurring that were not previously known.
0.5 day

MC09033G - Lab: Work with IBM Cloud Private like a pro

A guided walk through how to deploy different application patterns on a IBM Cloud Private instance covering the concepts and basis along the way. You will deploy four different workloads patterns: 1) Deployment (Stateless) 2) Stateless Set (Stateful) 3) Daemon Set (Daemon) 4) Jobs (Batch). Each workload will introduce other concepts such as: a) Using external storage to store state b) Working with Helm package Manager c) Using Private Image Registry d) Kubectl Command line e) ICP UI Console f) Resiliency and Availability features g) Services
0.5 day

MC09032G - Lab: IBM RPA with Automation Anywhere and BPM Lab: Integrating a bot with Business Process Manager

Ready to automate with robots?! You too can be a robotics engineer! This lab brings IBM Robotic Process Automation with Automation Anywhere to life by integrating it with IBM Business Process Manager to build a bot from scratch all while helping speed along routine business work. Everyone has repetitive tasks they do every day. Learn to leverage the power of robotics, process and cloud to automate, leaving more time to spend on your valuable work. Everyone can learn to create a robot in just minutes!
1.0 day

MC09022G - Lab: Hello Docker!!

This lab is a primer on how to use, build, deploy and run Liberty in a Docker container. In this lab you will pull Liberty from Docker hub, install it, review information about the container, access resources inside the container, add an application then test it.
0.5 day

MC09021G - Lab: Liberty API Discovery

This lab will show how to expose and explore REST APIs provided by a JAX-RS application. This lab will use airlines.war, a sample application, which exposes REST APIs. With minimal Liberty server configuration, those APIs will be documented via the REST API Explorer.
0.5 day

MC09017G - Lab: Creating a Static Cluster of Liberty Servers

In this lab, take the management of the servers one step further and organize them into a managed cluster so that the collective controller can manage them as a group.
0.5 day

MC09014G - Lab: Using Dynamic Routing for Collective Members

In this lab,  generate a special web server plug-in configuration file that will provide dynamic routing information to allow a web server to spray HTTP requests across three liberty servers that are running the same sample application. Add and remove members in the collective to show the dynamic behavior.
0.5 day

MC09013G - Lab: Creating a Merged Web Server Plug-in Configuration File for Liberty

In this lab, create a merged plug-in configuration file that will allow a web server to spray HTTP requests across three liberty server that are running the same sample application, make use of the ability of the Liberty server to automatically generate a plug-in configuration file (this was added in fix pack 16.0.0.3), and a utility to merge those files (also added in 16.0.0.3).  Also, perform some updates to the application server configuration which result in generation of an updated plug-in configuration file, and see the effect of session affinity on routing in the application cluster.
0.5 day

MC09012G - Lab: Using IBM HTTP Server with SSL to a Liberty Server

In this lab, configure IBM HTTP Server (IHS, a web server based on Apache) to act as a front-end web server for a Liberty server, configure Liberty, IHS, and the plug-in that connects them to use SSL, so the entire communications channel from browser to IHS to plug-in to Liberty is secure. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course. http://www.ibm.com/training/terms
0.5 day

MC09011G - Lab: Managing Liberty Collective with Admin Center

This lab demonstrates how to use the Admin Center graphical user interface to manage Liberty servers from a collective controller. We will deploy a cluster of packaged servers, view the deployed environment, perform start and stop operations, and view basic performance metrics.
0.5 day

MC09009G - Lab: JAXWS Web Service

In this lab, learn how to use JAXWS web service via a sample application demonstrating seven different patterns: A web service stub client, a web service dynamic client, a POJO based endpoint, handler chain, web service message context, catalog support, and MTOM support.
0.5 day

MC09007G - Lab: WebCache

This lab demonstrates the use of Model-View-Controller architecture in a web application with the web browser displaying the view rendered via JSPs, servlet as controllers, and plain old java objects used to access the data model stored in a relational database.
0.5 day

MC09006G - Lab: Liberty extension and custom user registry

This lab will show you: How to take an existing java library and use it to create your own Liberty feature, how to create your own custom user registry as a new Liberty feature, how to receive configuration properties from the liberty server.xml file and inject those properties for use by your feature, how to expose new APIs from your feature to be called by your application, and how to create new metatype that describes your new configuration so that it can be configured automatically from WDT.
0.5 day

MC09005G - Lab: JMS and MDB

Liberty profile supports asynchronous messaging as a method of communication that is based on the Java™ Message Service (JMS) programming interface. In this lab exercise, learn to enable JMS messaging for the Liberty Profile, create a sample JMS P2P servlet, create a sample JMS PubSub servlet, create a sample JMS MDB, and run all the sample JMS applications created.
0.5 day

MC09004G - Lab: JDBC on Liberty

Deploying a data access application includes more than installing your web application archive (WAR) or enterprise archive (EAR) file onto a Liberty. Deployment can include tasks for configuring the data access resources of the server and overall runtime environment. In this lab, learn to configure Derby Database on Liberty, create a sample JDBC servlet, and run the sample JDBC Servlet.
0.5 day

MC09003G - Lab: Liberty Migration Toolkit

In this lab, learn to use two different migration tools. The Liberty Migration Toolkit determines the suitability of migrating your applications from WebSphere Application Server and other third party Java EE servers on the Liberty. To analyze an application for migration suitability, the application must be imported into your Eclipse-based IDE. The Migration Toolkit packaged as an Eclipse plug-in, includes a number of rule sets to scan Java EE applications for the use of vendor specific deployment descriptors, JSP files with proprietary APIs, and Java code with proprietary APIs. The rules scan applications for the use of Java technologies and APIs that are not supported in the Liberty. The Migration Toolkit for Application Binaries is a stand-alone tool that is capable of scanning your application binaries, without source code, to give you a report of the programming models used by your application and where they will run. It also offers an option to generate a detailed report about which line of your application may need to be changed.
0.5 day

MC09016G - Lab: Monitoring

In this lab, learn how to enable the monitoring feature, use JConsole to monitor the Liberty Server, use IBM Monitoring and Diagnostics Tools for Java Health Center to monitor the Liberty Server, introduce load to the server, and debug a response time issue.
0.5 day

MC09018G - Lab: Running Liberty as a Windows Service

In this lab, learn to run Liberty as a Service.
0.5 day

MC09010G - Lab: Java Batch

Java Batch is a new specification in Java EE 7 for offline data processing. In this lab, learn how to use JavaBatch via a set of job steps to populate and process data in a database.
0.5 day

MC09008G - Lab: WebSockets

In this lab, learn how to use WebSocket via a sample application demonstrating five different patterns: An annotated endpoint, use of encoders and decoders, programmatically configured extended endpoint, and ping and pong with client parameter processing.
0.5 day

MC09015G - Lab: Auto-Scaling

In this lab,  learn how to use the auto-scaling feature that automatically starts and stops JVM instances based on scaling policy.
0.5 day

F2949G - Customize the IBM Case Manager Client User Interface v5.3.2

In this course, you will customize IBM Case Manager Client without using much code. In an IBM Case Manager system, you will create pages with custom layout and implement new actions by configuring buttons and menu items. You will use the Calendar widget to track case events and a Script Adapter widget to transform the data. You will learn how to wire two widgets together to establish communication, customize views for case properties including business objects, specify viewers for documents, and implement External Data Services to create dependent choice lists. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
1.0 day

F2939G - IBM Case Manager: Solution Deployment from Design to Production v5.3.2

This course is designed to show you how to migrate and deploy Case Manager solutions from development to preproduction and production. Participants use a system with two instances of IBM Case Manager to practice the skills that are required by solution builders and administrators to migrate and deploy solutions from one environment to another. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
1.0 day

F2929G - IBM Case Manager: Configure Security v5.3.2

In this course you will configure security for IBM Case Manager environments and solutions. You will work with project areas, control access to cases, and create security configurations. You will deploy a solution in a new environment and use a security configuration package file to manage solution security. You will customize security settings with a custom privilege definition and use security proxies to automate security changes. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
1.0 day

F2909G - IBM Case Manager Essentials v5.3.2

This course is an introduction to IBM Case Manager, concepts, functions, and architecture. Participants use an IBM Case Manager system to practice the skills that are required by case workers to process cases and create runtime tasks. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
1.0 day

F2919G - Build an IBM Case Manager Solution v5.3.2

In this course you will create basic case management solutions with IBM Case Manager Builder and Process Designer. Using an iterative solution development process, you will create, deploy, test, and revise your solutions, adding complexity and functionality to your solutions as you gain skills. You will create properties and document classes, configure roles and in-baskets, and define case stages. You will work with case types, tasks, and workflows. This course includes some guidelines on solution design principles. After completing this course, you can build on these skills by taking more advanced or specialized courses in security, user-interface customization, and solution deployment. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
1.0 day

F2809G - IBM FileNet P8 Platform Essentials v5.5.x

This course introduces you to the key concepts of IBM FileNet P8 Platform such as architecture, P8 domain structures, organizing the content across the enterprise, and security. Includes information to manage logging, auditing, and storage areas.
1.0 day

F272G - IBM Content Navigator 2.0.3.6 - Box Integration

This course provides training on IBM Content Navigator and Box integration. You learn how to configure a Box repository in IBM Content Navigator. You also learn how to view, search, and add Box content in the IBM Content Navigator interface. You use the student guide and pre-recorded videos to complete the learning. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
1.0 day

F2819G - IBM FileNet P8 Platform Administration v5.5.x

This course teaches you the configuration and administration of an IBM FileNet P8 Platform 5.5.x system. It introduces you to the key concepts of IBM FileNet P8 Platform architecture and organizing the content across the enterprise. You will learn how to build content repositories, configure metadata, create storage areas, manage security, logging, and auditing, run bulk processing, use the sweep framework, extend the functionality with Events and Subscription, migrate and deploy FileNet P8 assets between environments, and configure content-based retrieval searches.
5.0 days

MC09023G - Lab: Embeddable Runtime

This lab shows how to run a REST application with an embedded liberty runtime (runnable jar).
0.5 day

MC09002G - Lab: Liberty JSP and Application Security

This lab will show you how to create a simple and secure application to run on the Liberty profile. You will use a simple user registry to test secure access.
0.5 day

WM668G - IBM App Connect Enterprise V11 Application Development

IBM App Connect Enterprise provides connectivity and universal data transformation in heterogeneous IT environments. It enables businesses of any size to eliminate point-to-point connections and batch processing, regardless of operating system, protocol, and data format. This course teaches you how to use IBM App Connect Enterprise to develop, deploy, and support message flow applications. These applications use various messaging topologies to transport messages between service requesters and service providers, and allow the messages to be routed, transformed, and enriched during processing. In this course, you learn how to construct applications to transport and transform data. The course explores how to control the flow of data by using various processing nodes, and how to use databases and maps to transform and enrich data during processing. You also learn how to construct data models by using the Data Format Description Language (DFDL).
5.0 days

SM927G - System Automation for z/OS 4.1 Operations

This course introduces and explains the System Automation for z/OS (SA z/OS) commands that are used for system operations. In this course, the System Automation for z/OS automation manager and automation agent run in a z/OS 2.2 environment. The automation platform, Tivoli NetView for z/OS is at version 6 release 2. The course uses several automation scenarios in single and multisystem configurations to demonstrate the concepts that are taught in the lessons. This training class is delivered in an environment with multiple opportunities for hands-on lab exercises.
4.0 days

F232G - IBM Case Foundation 5.2.1 - Security

This course is designed to introduce workflow system security concepts, and to provide practice working with workflow system security. You work with an IBM Case Foundation 5.2.1 system to complete lesson exercises. If you are enrolling in a Self Paced Virtual Classroom or Web Based Training course, before you enroll, please review the Self-Paced Virtual Classes and Web-Based Training Classes on our Terms and Conditions page, as well as the system requirements, to ensure that your system meets the minimum requirements for this course.
1.0 day

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